Proposition Implementation, Specialist

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About the Role

Ensure the successful implementation, enhancement, and ongoing maintenance of insurance products, propositions, and business initiatives across multiple distribution channels.
Work closely with cross-functional teams to ensure business requirements are effectively translated into system solutions, tested thoroughly, deployed successfully, and supported throughout the proposition lifecycle while contributing to operational efficiency.

Proposition & Product Implementation Support (60%)

• Ensure the success of the implementation of new products, product enhancements, and proposition initiatives across multiple business systems.
• Participate in project implementation activities, including requirement clarification, implementation planning, status tracking, issue follow-up, and stakeholder communication.
• Collaborate with IT, Operations, Compliance, Legal, Risk, Finance, Actuarial, Distribution, and other stakeholders to facilitate implementation activities and resolve business or operational issues.
• Partner with Proposition Development teams to support the translation of business requirements into system implementation requirements, product configurations, validation rules, and sales illustration specifications.
• Initiate business scenarios, prepare implementation documentation, design user guides, and operational materials.
• Deliver and coordinate User Acceptance Testing (UAT), including test planning, test case preparation, defect tracking, business validation, and production readiness sign-off across impacted systems and platforms.
• Ensure implementation activities comply with applicable regulatory requirements, internal policies, and operational risk standards.

Proposition Enhancement & Day 2 Support (20%)

• Manage the implementation of post-launch enhancements, regulatory changes, product updates, and ongoing proposition improvements.
• Coordinate development, testing, deployment, and business readiness activities with relevant stakeholders.
• Support annual product maintenance activities, including system parameter updates, valuation setup, and operational configuration changes.
• Assist in implementing proposition lifecycle activities, including product enhancement, product revamp, feature updates, and proposition withdrawal.
• Support preparing the cutoff and valuation calendar for ILPs toset up in the system every year.
• Support production incident investigation, impact assessment, issue resolution tracking, and stakeholder communication to minimize operational disruption and customer impact.
• Maintain complete implementation records, testing evidence, approval documents, and project documentation in accordance with governance requirements.

Support ECM and Sales Distribution Initiatives (20%)

• Support the implementation of ECM campaigns, sales initiatives, customer programs.
• Support operational risk assessments related to proposition and product changes.
• Assist in assessing business requirements, system impacts, operational readiness, and implementation dependencies.
• Coordinate system configuration, testing, deployment, and launch activities to support successful execution of business initiatives.

Job Requirements

QUALIFICATIONS / EXPERIENCE

Bachelor's degree in business administration, Finance, Insurance, Economics, Information Systems, or related disciplines.

Experience

• Minimum 3 years of experience in Product Development, Product Implementation, Business Analysis, Insurance Operations, Project Management, or related areas.
• Experience in Life Insurance is strongly preferred.
• Experience managing system implementation, projects, product launches, or business initiatives.
• Experience working with cross-functional stakeholders in a matrix environment.

KNOWLEDGE & TECHNICAL SKILLS

Technical Competencies

• Life Insurance Products and Operations
• Product Development Lifecycle
• Product Implementation and Launch Management
• Business Requirement Analysis
• User Acceptance Testing (UAT)
• Project Coordination and Delivery
• Sales Illustration Management
• Digital Platform and Customer Journey Management
• Regulatory and Compliance Awareness

Core Competencies

• Customer Focus
• Continuous Improvement
• Innovation
• Analytical Thinking
• Problem Solving
• Stakeholder Management
• Communication and Presentation
• Planning and Execution
• Collaboration
• Results Orientation

Language

• Fluent in English and Vietnamese (spoken and written).