Property Management Manager

Job Purpose

To oversee and ensure the efficient day-to-day operation, management, and service quality of assigned premium residential or mixed-use developments. The Property Manager acts as the key representative of the Developer, responsible for coordinating stakeholders, maintaining operational excellence, and ensuring a five-star customer experience in line with Masterise standards.

Key Responsibilities

1. Project Setup & Operations Management

• Implement and monitor the Property Management Plan for the assigned project, ensuring alignment with approved standards and timelines.
• Coordinate with internal departments to collect and update project information (building specs, drawings, completion schedules, handover progress) into the Masterise Management System / App.
• Support handover activities: manage stacking plans, track sold and handed-over units, and oversee fit-out and move-in processes.
• Work with Design, PD, and Construction teams to review drawings and propose operational recommendations to optimize design efficiency and long-term maintenance.

2. Pre-Opening & System Setup

• Collaborate with the appointed Management Agent to set up the management and operational system for each project.
• Review and obtain approval for pre-opening and annual operating budgets, HR plan and manpower schedule, and subcontractor proposals.
• Review and approve SOPs, handbooks, and fit-out guidelines; ensure full compliance during operations.
• Support the HO team during the handover and transition phases to ensure readiness for operation.

3. Property Operations & Service Quality

• Supervise on-site Property Managers and operational teams to ensure service delivery meets five-star standards.
• Conduct weekly operation meetings and submit reports to the Head Office for review and follow-up.
• Review and evaluate monthly reports, proposing recommendations for improvement, refurbishment, and cost optimization.
• Conduct monthly operations audits to ensure compliance, safety, and service consistency.
• Support onsite teams in resolving operational issues, incidents, or resident feedback promptly and effectively.
• Monitor and control project operating expenses in accordance with approved budgets.

4. Governance & Legal Handover

• Oversee the process of handover of management and operation to the Building Owner's Committee (BOC) as per legal requirements.
• Organize and manage the First AGM and the handover of sinking fund documentation to the BOC.
• Represent the Developer in meetings with the Self-Management Board / BOC as Deputy, as required by law.
• Manage and store all handover and operational records in accordance with company policy.

5. Other Responsibilities

• Perform other duties assigned by the Head of Property Management.

Qualifications & Competencies

• Education: Bachelor's degree in Hospitality Management, Tourism, Business Administration, or related fields.
• Experience:
• Minimum 10 years of relevant experience, with at least 2 years in a Property Manager or equivalent role.
• Strongly preferred: experience in 5-star hotels, luxury serviced residences, or high-end mixed-use developments.
• Skills & Attributes:
• Strong leadership and people management capability.
• Excellent communication and interpersonal skills in both English and Vietnamese.
• Proficient in report writing, budgeting, and presentation.
• Strong problem-solving, negotiation, and conflict-resolution skills.
• Customer-centric mindset with attention to service quality and operational detail.