Project Coordinator

About the Company

We are seeking an experienced Project Coordinator based in Hanoi with a strong background in the BPO industry, particularly in data annotation, content moderation, or customer service. This role requires strong skills in project coordination, cross-functional communication, process support, and team coordination, with a focus on data quality, productivity, and team performance. The ideal candidate should have 2–3 years of project coordination or related experience, preferably with leading BPO or data annotation companies. The Project Coordinator will support project planning, daily execution, reporting, and coordination to ensure smooth project operations at our Hanoi office.

About the Role

Responsibilities

Project Planning & Delivery

• Support project planning based on project scope, requirements, milestones, deliverables, and KPIs.
• Support the maintenance of project plans, timelines, and resource plans.
• Coordinate daily project execution and help resolve operational issues.
• Monitor project progress, productivity, quality, and delivery performance.
• Support the team in ensuring project deliverables meet client requirements and agreed standards.

Team & Resource Coordination

• Support PMs in coordinating PM/PC/QA/agent resources according to project workload.
• Coordinate recruitment, onboarding, and training requirements with HR/TA.
• Monitor team capacity, utilization, attendance, and productivity.
• Support backup resource and knowledge-transfer arrangements.
• Provide day-to-day coordination and support to project team members when required.

Client & HQ Coordination

• Coordinate with clients and relevant stakeholders under the guidance of the Project Manager.
• Coordinate closely with HQ Projects/Operations teams.
• Prepare regular project updates, including progress, risks, issues, and action plans.
• Escalate operational issues to the Project Manager or relevant management in a timely manner.
• Support client meetings, presentations, and project reviews.

KPI, Quality & Cost Control

• Monitor project KPIs, productivity, quality, and delivery performance.
• Work with QA/PM teams to identify and resolve quality issues.
• Support monitoring of project manpower costs and operational efficiency.
• Identify and communicate opportunities to improve project efficiency and resource utilization.
• Prepare project reports and management dashboards.

Risk Management & Compliance

• Identify and report operational, personnel, and delivery risks.
• Support the implementation of mitigation and contingency plans.
• Ensure project operations comply with company policies, contractual requirements, and applicable Vietnamese regulations.
• Maintain appropriate project documentation and audit trails.

Knowledge Management

• Support the establishment and maintenance of project SOPs, workflows, templates, and documentation.
• Ensure proper handover between project team members and HQ.
• Maintain project knowledge repositories and lessons learned.
• Support appropriate backup coverage for critical project activities.

Qualifications

• Education: Bachelor's degree in Business Administration, IT, Data/AI, Foreign Languages, or related fields is preferred.
• Experience: 2–3 years of Project Coordination or related experience, preferably in BPO, AI Data Annotation, IT Services, or Outsourcing.
• Skills: Experience coordinating teams or projects. Strong analytical skills with proficiency in Excel/Google Sheets for reporting.
• Language: Solid English communication skills to work effectively with overseas teams and clients. C1 English or above is preferred.
• Attributes: Highly organized, detail-oriented, with a strong sense of ownership and the ability to manage multiple priorities in a fast-paced environment.

Preferred Skills

• Experience with AI training data, data annotation, speech/audio, image/video, POI, or other AI-related projects.
• Experience working with international clients or overseas HQ.
• Experience in process improvement or ISO/SOP implementation.
• PMP or other project management certification is an advantage.

Pay range and compensation package

• Competitive salary and benefits package.
• Full legal benefits under Vietnamese Labor Law (social, health insurance).
• Opportunity to work with a diverse and talented team.
• Professional development and career growth opportunities.
• A dynamic and inclusive work environment.

Equal Opportunity Statement

We are committed to diversity and inclusivity.