Program Manager- Ha Noi

Program Manager (Fintech, Payments and Digital Banking)

Location: Hanoi, Vietnam

Department: Technology and Delivery

Employment type: Full time, permanent

Reports to: Executive Management

Role split: Approximately 70 percent technical delivery and team leadership, 30 percent business development

About Vietpay

Tiger Financial is a Canadian public company that owns and operates fintech businesses and digital banks focused on Vietnam, Malaysia, Hong Kong, Indonesia, Thailand, the Philippines, Cambodia, and Myanmar.

Vietpay, a Vietnamese subsidiary of Tiger Financial, delivers digital payment and banking solutions across Vietnam and Southeast Asia. Our platform spans Smart POS, merchant acquiring, card issuing, payment gateways, QR payments, SoftPOS, banking integrations, and cloud-based payment infrastructure.

We work with banks, payment schemes, merchants, and technology partners to build secure, scalable payment solutions. As our acquiring and issuing business expands, we seek a Program Manager to lead delivery and support commercial growth.

Role Overview: Technical Delivery and Business Development

Lead technical delivery for major bank and enterprise partners, including our main bank partner. Guide a cross-functional team through integrations and customization, owning delivery plans and partner communication while architects and engineers handle design and development. Also support business development in line with Vietpay's growth strategy.

The priority is technical delivery and practical payments expertise. Bring a working understanding of fintech, digital banking, and card issuing or acquiring, alongside confidence in commercial discussions.

You should be comfortable in architecture reviews, bank certification calls, delivery meetings, and commercial discussions.

Key ResponsibilitiesPrimary Mandate: Manage Bank & Enterprise Partnership, System Integration, Technical Delivery & Customization

• Own technical delivery for projects with Vietpay's main bank partner, from kickoff through production deployment and post-launch support.

• Lead the coordination of API integration, financial messaging, and connectivity between Vietpay and partner banks.

• Plan and coordinate bank and payment scheme certification activities with Visa, Mastercard, NAPAS, JCB, UnionPay, and other partners, as required.

• Coordinate user acceptance testing (UAT), production rollout, cutover, and launch support with internal teams and the bank's technical teams.

• Manage day-to-day partner relationships, maintain delivery momentum, and align expectations.

Customer and Stakeholder Management

• Serve as the primary point of contact between customers, partners, and Vietpay's internal technical teams.

• Lead requirements workshops with banks and enterprise customers, translating business needs into clear technical requirements and agreed deliverables.

• Manage stakeholder expectations throughout the project lifecycle, from scoping through production deployment.

• Facilitate technical discussions between customers and engineering teams, keeping decisions aligned with delivery priorities.

• Maintain customer satisfaction during implementation and post-launch support.

Technical Team Leadership and Delivery

• Lead, mentor, and line manage a cross-functional team across engineering, QA, integration, DevOps, and certification.

• Own delivery from planning through launch across acquiring, issuing, switching, Smart POS, SoftPOS, QR payments, and payment gateways.

• Translate commercial and product requirements into clear technical scope, delivery plans, and realistic timelines, agreeing architecture decisions with technical specialists.

• Establish and uphold delivery standards with technical leads across code quality, documentation, testing, release management, and operational readiness.

• Manage scope, schedules, budgets, resources, dependencies, and risks across concurrent projects.

• Work with architects and developers on solution design and integration approaches, including REST APIs, microservices, EMV, and ISO 8583 messaging.

• Drive the resolution of technical blockers, make timely delivery decisions, and escalate issues with clear recommendations.

• Establish consistent delivery governance through milestone tracking, status reports, risk registers, and structured stakeholder communication.

Secondary Mandate: Business Development and Growth

• Develop new opportunities and expand relationships with banks, financial institutions, merchants, aggregators, and strategic partners in line with growth targets.

• Build and maintain lasting relationships across the acquiring and payments ecosystem.

• Identify opportunities for Smart POS, SoftPOS, QR payments, payment gateways, and issuing solutions.

• Prepare proposals, RFP and RFI responses, presentations, and solution demonstrations with technical teams.

• Support contract negotiations and commercial discussions, and represent Vietpay in customer meetings, workshops, and industry events.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field. A strong technical foundation is essential; a business qualification is an advantage.

• 7 to 12 years of experience in banking, fintech, payment processing, payment gateways, acquiring, issuing, or digital payments.

• A proven record of leading enterprise payments or banking software implementations from planning through production deployment.

• Experience leading or coordinating technical teams across engineering, QA, and integration.

• Direct experience working with banks, payment service providers, or payment schemes on integration and certification.

• Strong commercial awareness, supported by experience in technical presales or business development within financial technology.

• Excellent communication and stakeholder management skills, with the ability to engage technical and business audiences.

Technical Knowledge

Bring practical knowledge of the areas below, with depth in payment systems and integration taking priority over expertise in every technology or product.

Category

What the candidate should know

Payment systems

Merchant acquiring, card issuing, EMV, ISO 8583, payment switching, settlement, reconciliation, chargebacks, refunds, and the full transaction lifecycle.

POS and acceptance

Smart POS, SoftPOS, QR payments, payment gateways, and mobile payment technologies, with a basic understanding of Android POS solutions.

Banking and operations

Merchant onboarding and management systems, payment operations, banking integrations, financial messaging, and card center operations or card management platforms.

Software and architecture

REST APIs, microservices architecture, API integration, SQL databases, and cloud platforms, with AWS preferred.

Delivery and project management

Agile and Scrum, Waterfall, risk management, resource planning, budget tracking, vendor management, and change management.

Preferred Qualifications

• Practical experience implementing acquiring or issuing platforms.

• Experience working with Visa, Mastercard, NAPAS, JCB, UnionPay, or other international and domestic payment schemes.

• Familiarity with PCI DSS and payment security standards.

• PMP, PRINCE2, Scrum Master, or an equivalent project management certification.

• Working proficiency in English and Vietnamese.

Leadership and Soft Skills

• Strong technical leadership and the credibility to guide engineers and architects.

• Clear decision-making and sound judgment under pressure and in ambiguous situations.

• Excellent negotiation, presentation, and written communication skills.

• Ability to manage multiple stakeholders and competing priorities while maintaining delivery focus.

• A customer-focused approach balanced with commercial discipline.

• Structured, analytical problem-solving, with clear ownership and consistent follow-through.

What Success Looks Like

Within the first 6 months

• A thorough understanding of Vietpay's products, integration architecture, and main bank partner delivery roadmap.

• Established delivery governance, including a clear project pipeline, milestone tracking, and regular risk and status reporting.

• Delivery of at least one priority integration or certification milestone on time and to the agreed standard.

Within the first 12 months

• A strong technical delivery team with consistent standards and measurable improvements in delivery quality and predictability.

• Key bank partner projects launched into production, supported by strong working relationships across both organizations.

• A measurable contribution to the commercial pipeline through technical presales and partner opportunities aligned with growth targets.

Why Join Vietpay

• Join an international public company offering stock options and opportunities for international travel and professional growth.

• Work across payment and digital banking technologies, including acquiring, issuing, Smart POS, QR payments, and cloud-based payment platforms.

• Lead delivery relationships with major banks and payments ecosystem partners in Vietnam.

• Contribute to strategic fintech initiatives across Southeast Asia.

• Competitive salary with performance-based incentives.

• Develop your career within a payment technology business focused on growth in Southeast Asia.

To apply, submit your CV and a brief summary of your relevant payments and integration delivery experience to [application email or link].