Production Support Analyst - COBOL

Role: Production Support Analyst

Job Level: 3 – 5 years of relevant experience (L2)

Duration: 12 Months

Description

We are seeking a skilled Production Support Analyst with a strong background in COBOL to join our team in Southeast Asia. The ideal candidate will have 3-5 years of experience in production support roles, with a focus on maintaining and optimizing COBOL applications.

Responsibilities

• To handle level 2 production support activities including review upcoming changes, resolve incident tickets, raise problem ticket, support system maintenance and document knowledge base to shift demand to level 1 production support etc.
• To provide support during end of day batch run
• To work with various stakeholders (i.e., incident management, level 2 (group) and level 3 production support, data centre operation, user operation, infrastructure support etc) to resolve major incident.
• To work with various stakeholders (i.e., service automation, level 2 (group) and level 3 production support etc) to implement application monitoring, report and dashboard.

Skills and Qualifications

• 3-5 years of experience in production support or application support roles.
• Strong proficiency in COBOL programming language.
• Familiarity with databases such as DB2 or Oracle.
• Experience with debugging and performance tuning of COBOL applications.
• Excellent problem-solving skills and attention to detail.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Strong communication skills, both verbal and written.