Trusting Social is an AI Fintech pioneer that&aposs revolutionizing credit access in emerging markets. Our mission is 'Advancing AI to Meet the Financial Needs of Everyday Consumers with Empathy.'
Are you a product visionary with a deep understanding of Voice AI and a passion for creating seamless, intelligent user experiences Do you have an innate customer empathy and a drive to solve complex problems from first principles If you&aposre ready to take extreme ownership and shape the future of voice technology, we want you on our team!
How You&aposll Make an Impact
As our Product Manager, you&aposll be instrumental in shaping the core of our user interactions by significantly advancing our voice technologies. You&aposll take full ownership of the product lifecycle for our ASR (Automatic Speech Recognition) and TTS (Text-to-Speech) systems, from defining the strategic roadmap and identifying key customer needs to overseeing development and launch.
What You&aposll Do
- Define and own the product vision, strategy, and roadmap for ASR and TTS technologies, aligning with overall company objectives.
- Conduct market research, competitive analysis, and customer discovery to identify unmet needs and opportunities within voice AI.
- Translate business goals and user needs into detailed product requirements and user stories for engineering and data science teams.
- Oversee the entire development lifecycle of ASR and TTS systems, ensuring timely delivery and high-quality implementation.
- Collaborate closely with engineering and data science teams to analyze performance metrics, troubleshoot issues, and drive technical improvements.
- Lead initiatives to drive innovations aimed at reducing error rates and latency in voice interactions, continuously pushing the boundaries of what&aposs possible.
- Manage iterative testing and quality enhancement processes for voice systems, ensuring robust and reliable performance.
- Maintain a strong understanding of emerging voice AI trends and technologies to keep our products at the cutting edge.
- Communicate product updates, performance, and strategic direction to various stakeholders across all organizational levels.
What We&aposre Looking For
- 5+ years of experience in Product Management, with a strong focus on Voice AI, Natural Language Processing (NLP), or Machine Learning (ML) technologies (specifically ASR/TTS).
- Demonstrated customer empathy, combined with a first-principles approach to problem-solving and a mindset of extreme ownership.
- Proven skills in improving ASR accuracy and TTS effectiveness, with an understanding of the underlying technical challenges.
- Extensive experience in iterative testing and quality enhancement of complex voice systems.
- Exceptional collaboration and communication skills.
- A strong focus on driving innovation to reduce error rates and latency in voice interactions, with a portfolio showcasing relevant achievements.
- Ability to define, articulate, and execute product strategy from concept to launch and iteration.
- Strong analytical skills and experience using data to inform product decisions and measure success.
- Bachelor&aposs or Master&aposs degree in Computer Science, Engineering, Cognitive Science, or a related technical field.
What We Offer
Join our vibrant team and enjoy:
- Competitive compensation, including 13th-month salary and performance bonuses.
- Comprehensive health care for you and your dependents.
- Generous leave policies and flexible work hours.
- Convenient District 1 office location (next to the metro station).
- On-site lunch, Grab for work allowance, and fully equipped workstations.
- Fun team-building activities, sponsored sports clubs, and Thursday happy hours.
- Unlimited free coffee, tea, snacks, and fruit.
- A chance to make a profound social impact by democratizing credit access in emerging markets.
At Trusting Social, we live by extreme ownership, data-driven decisions, mindfulness, and audacity. We&aposre committed to doing what&aposs right, best, and truly innovative. If you&aposre smart, driven, and want to make a difference with advanced technology, join us. We offer the runway to truly make an impact.
For more information about us, please visit our website: https://trustingsocial.com
