Product Manager

About GHN

Giao Hang Nhanh (GHN) is one of Vietnam&aposs leading logistics enterprises, confidently providing superior services: 'SMARTER, FASTER, MORE COST-EFFECTIVE.' We support millions of businesses in optimizing their operations and creating thousands of jobs for the people.

Established with the mission to revolutionize the logistics industry and driven by a technology-centric development approach, GHN continuously applies advanced technological solutions to every order. This aims to streamline operational processes, enhance delivery efficiency, and provide fast, secure, and effective service experiences for all customer segments from e-commerce platforms and retailers to individual consumers.

With a nationwide network covering all 63 provinces and a strategy of continuous innovation alongside a robust infrastructure system, GHN has been affirming its pioneering position in the rapidly growing e-commerce and logistics sectors in Vietnam.

About this role

Our Product Culture

At GHN, our product culture is the cornerstone of our success. It defines how we work, think, and create. Here are the core pillars that each member of our team embodies and promotes:

User-Centric: Every product decision begins and ends with the user in mind. We prioritise user needs and experiences above all, ensuring that we&aposre not just meeting expectations but exceeding them. Our goal is to solve real problems with intuitive solutions that our customers love.

Data-Informed: Data isn&apost just numbers to us; it&aposs the voice of our customers, the story of our products, and the compass for our journey. We make decisions grounded in data, ensuring that our strategies are supported by facts and insights, not just gut feelings.

Balanced Approach to Discovery & Delivery: We find the sweet spot between learning what our users really want and getting those solutions into their hands. By balancing these two, we make sure we&aposre always creating with purpose and making things that truly matter to our users.

Dare to Fail: Innovation doesn&apost come without risk, and we&aposre not afraid to embrace it. &aposDaring to fail&apos is our mantra for pushing boundaries. We encourage bold ideas and provide a safe space to experiment because every failure is a step forward in our quest for excellence.

Working Backward: Inspired by Amazon&aposs philosophy, we start with the desired customer outcome and reverse-engineer our path to success. This approach keeps us focused on the end goal and aligns our efforts with the customer&aposs ultimate benefit in mind.

Our product culture isn&apost just about what we do; it&aposs about who we are. Were looking for team members who resonate with these principles and who are ready to join us in our relentless pursuit of product perfection.

Key Responsibilities

Product Strategy and Roadmap

• Define the vision, strategy, and roadmap for the network to align with GHN&aposs business objectives.
• Conduct market and competitor analysis to identify opportunities for innovation and improvement.

Product Development and Management

• Partner with engineering and operations teams to design and implement solutions for network challenges.
• Lead the end-to-end lifecycle of products, including requirement gathering, prioritisation, and deployment.
• Continuously monitor and evaluate product performance and implement enhancements based on feedback and analytics.

Stakeholder Collaboration

• Work closely with operations teams to identify pain points and requirements.
• Coordinate with data analytics teams to leverage insights for process optimisation.
• Collaborate with external partners (e.g., vendors and service providers) to enhance network solutions.

Process Optimization

• Develop and implement scalable solutions to improve network efficiency.
• Explore automation and technology advancements to enhance delivery processes.
• Monitor KPIs such as network costs, and on-time delivery rates, and recommend data-driven improvements.

Job Requirements

Education:

• Bachelor&aposs degree in Computer Science, Information Technology, Software Engineering, or related fields.

Experience:

• Minimum of 3-5 years of experience as a Product Manager, preferably in logistics, transportation, or supply chain industries.
• Proven track record of successfully managing products from ideation to execution.
• Experience in process optimisation, logistics technology, or transportation management is highly desirable.

Skills:

• Strong problem-solving and analytical skills.
• Excellent project management and organisational abilities.
• Effective communication and stakeholder management skills.
• Proficiency in data analysis tools and software (e.g., SQL, Tableau).
• Familiarity with agile development practices.
• Hands-on experience with Jira and Confluence.