Product Consultant FCO

YOUR JOB RESPONSIBILITIES

• Act as the primary triage contact for defects, incidents, and colleague feedback on live products
• Maintain and manage the defect and incident log with clear severity classifications, owners, and status — ensuring full visibility to the squad and stakeholders
• Coordinate impact analysis for defects and incidents — engaging engineering, operations, risk, and compliance teams to assess scope, affected colleague cohorts, downstream product and system dependencies, and any financial or regulatory implications
• Own the end-to-end stakeholder impact communications lifecycle for product incidents and significant defects — from initial impact notification through to status updates, resolution confirmation, and post-incident summary — ensuring communications are timely, accurate, and appropriately pitched for each audience
• Maintain impact communication templates and a stakeholder register for the product, ensuring readiness to activate communications quickly when incidents arise
• Synthesise BAU insights and contribute well-formed, prioritised items to the product backlog, translating operational intelligence into stories, bugs, and improvement requests
• Support the Product Owner in backlog grooming, story elaboration, and the definition of acceptance criteria
• Monitor product performance metrics and KPIs, flagging anomalies, regressions, or emerging risks in a timely manner
• Communicate BAU status and product health updates to relevant stakeholders including the Product Owner, Sub-Domain Lead, and operations teams
• Participate in all relevant agile ceremonies, contributing BAU insights to planning, refinement, and retrospectives
• Build and demonstrate product ownership capabilities through active learning, mentorship by the Product Owner, and progressively taking on greater scope
• Ensure the colleague voice is represented in all BAU feedback loops and is front of mind in triage and prioritisation decisions
• Conduct problem resolution in line with agreed processes and support the creation of product collateral and documentation as required

YOUR SKILL AND EXPERIENCE

Essentials skillset:

• Exposure to agile ways of working and familiarity with agile ceremonies
• Demonstrated ability to gather, analyse and synthesise colleague feedback into actionable insight
• Experience in defect or incident management processes and impact analysis
• Experience preparing stakeholder communications for incidents, outages, or product impacts
• Foundational understanding of the product management lifecycle
• Ability to work collaboratively across cross-functional teams and build effective relationships
• Comfortable with data — drawing actionable insights from data incidents, operational metrics and product performance data
• Structured problem solving
• Defect and incident triage
• Impact analysis and scope assessment
• Stakeholder impact communications
• Stakeholder communication
• Data analysis (variety of coding skills for data investigation) and insight synthesis
• Test and learn mindset
• Product backlog contribution

Developing capabilities

• Human centred design techniques
• Story writing and elaboration
• Basic business case development
• Product over project mindset

Qualification Requirements

• Tertiary qualified, or equivalent industry experience

THE BENEFITS AND PERKS

We appreciate and reward our colleagues who do great work every day – from excelling for our customers, to taking ownership of an issue to get it resolved. Here's how we support our people with a range of exclusive benefits.

1. Generous compensation and benefit package

• Attractive salary
• 20-day paid annual leave and 7-day paid sick leave
• 13th month salary and Annual Performance Bonus
• Premium healthcare for yourself and family members
• Monthly allowance for team activities
• Premium welcome kit and occasional gifts of appreciation
• Extra benefits on your work anniversary

2. Exciting career and development opportunities

• Large scale products with modern technologies in banking domain
• Clear roadmap for career advancement in both technical and leadership pathways
• Access to digital learning platform such as Udemy
• Consistent and high-quality leadership training through the Distinctive Leadership program (DLP)
• Specialist capabilities and accreditations in key skill areas such as Cloud Engineering, Digital, Data, Security and SREs (Site reliability engineers)
• Sponsored English course with native teachers
• Opportunity for training in Australia

3. Professional and engaging working environment

• Hybrid working model and excellent work-life balance
• State-of-the-art & modern Agile office
• Food and beverages in the office pantry
• Employee Assistance Program to improve your physical and mental health
• Annual team activities and company events
• A solid and talented team behind you – great people who love what they do