Presales Technical Support

About the Company

We are a leading company in the LED display market, committed to delivering high-quality products and services. Our mission is to innovate and enhance customer experiences through cutting-edge technology and exceptional support.

About the Role

This role is responsible for overseas pre-sales technical support, including market & competitor research, solution design, bidding support and partner training for LED display business.

Responsibilities

• Conduct market research on regional industry markets and collect, organize and analyze customer demands in target countries.
• Gather and analyze competitor information and industry dynamics in regional target markets.
• Formulate localized product strategies and pricing strategies for target countries based on the company's product system and regional market characteristics.
• Provide professional pre-sales technical consultation, complete product and equipment selection, guide solution design and configure technical schemes, and deliver complete project solution documents.
• Undertake product empowerment training and new product launch promotion for overseas regions.
• Deliver systematic training for technical and business personnel of regional partners, including distributors and engineering contractors.
• Provide end-to-end technical support for key and major projects in target regional countries.
• Be familiar with industry bidding and tendering procedures, and support partners in technical docking for bidding projects and the preparation of standardized bidding documents.
• Complete system drawing design and production in accordance with customer project requirements.

Qualifications

• Bachelor's degree or above. Majors in Mechanical Engineering, Optoelectronics, Electronic Engineering, Electrical Automation and other science and engineering disciplines are preferred.

Required Skills

• Excellent English proficiency in listening, speaking, reading and writing, capable of using English as the daily working language. Candidates proficient in minor languages are also acceptable.
• Prior working experience in LED display industry marketing, overseas sales, overseas technical support or key client account management is highly preferred.
• Possess strong listening comprehension, excellent communication and coordination skills, and rigorous logical thinking ability.
• Willing to take business trips or work at overseas regional offices of Qiangli LED, with strong pressure resistance and adaptability.
• Proficient in using CAD, Visio, Office and other office and drawing software.

Pay range and compensation package

Competitive salary based on experience and qualifications.

Equal Opportunity Statement

We are an equal opportunity employer and are committed to fostering a diverse and inclusive workplace. We welcome applicants from all backgrounds and experiences.