People & Culture Manager

Four Seasons Hotels and Resorts

Early Applicant

Posted 16 days ago
Be among the first 10 applicants

2-4 Years

Quang Nam, Hoi An, Vietnam

Job Description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Resort The Nam Hai is a Forbes Five-Star winner for six consecutive years. With an idyllic location on Vietnams culturally rich central coast, the Resort offers a portal to three extraordinary UNESCO World Heritage sites (Imperial City of Hue, My Son Sanctuary and Hoi An) and a breezy respite on the countrys most celebrated beach. Four Seasons Resort The Nam Hai is 35 hectares wide Sun-dappled tropical gardens-featuring 4,500 coconut palm trees, bordering a one-kilometer stretch of Ha My Beach & 30 minutes drive from Danang Airport & 15 minutes from Hoi An

About The Role

To assist the Director of People & Culture or Assistant Director of People & Culture with the direction of all aspects of the People & Culture division including benefits administration, employee relations, recruitment and retention of staff, communication to staff, career development of staff, wage & hour compliance, training, workers compensation and legal matters related to hotel employees.
Due to Vietnam restrictions on visa and work permit, this position is open for Vietnamese citizens only.

What You Will Do

Act as an objective 3rd party in employee counseling, problem solving or conflict situation and communicate to Director of People & Culture any circumstances that may raise legal issues for the hotel
Identify, analyze and initiate appropriate actions to resolve any unsatisfactory pattern of employee turnover.
Manage the financial issues for the P&C budget including benefits, labor & salary reports and plan cost effective events within the P&C budget guidelines.
The ability to interview and refer qualified applicants to Department Heads and Division Heads.
The ability to maintain the HR System including input, output and report processing.
The ability to possess a high level of professionalism and integrity while maintaining the confidentiality of the office
The ability to generate HR reports required by home office.
The ability to provide assistance relating to employee relations such as direct line committee organization, employee communication, bulletin boards, employee of the month program, employee picnics, parties and general meetings.
The ability to respond properly in any hotel emergency or safety situation.
The ability to assist the Learning & Development Manager in training employees on behalf of People & Culture in various areas, including Benefit Programs.
The ability to assist management and line employees with any concerns or questions.
The ability to support and ensure compliance of Visa/Work Permit & Temporary Residence Card for Expats
Comply with Four Seasons Work Rules and Standards of Conduct as set forth in EmPact.
Coordinate with DoP&C in People & Culture Success Levels & ensure P&C Team hold accountable for supporting a robust culture on property & all P&C program is delivered at consistently high quality

What You Bring