Partner Management Coordinator

The Critical Tasks You Will Perform

• Support the day-to-day relationship with assigned key and top partners.
• Coordinate partner requests, operational issues and service escalations from identification through resolution.
• Work with Operations, Partner Support, Product, Technology, Finance and other teams to deliver timely solutions.
• Prepare regular partner performance reports and highlight trends, risks and follow-up actions.
• Support partner onboarding, account setup, service configuration and operational changes.
• Coordinate billing, payment and invoice-related follow-ups with relevant internal teams.
• Prepare meeting materials, maintain action logs and track commitments with partners and internal stakeholders.
• Maintain accurate partner information, documentation and activity trackers.
• Identify recurring partner pain points and recommend process improvements.

Qualifications

What Essential Skills You Will Need

• 1–2 years of experience in account management, customer success, partner operations, sales operations, business support or a related field.
• Strong communication and relationship-management skills.
• Ability to coordinate multiple stakeholders and follow up effectively.
• Good problem-solving and organisational skills.
• Comfortable working with data, reports and operational trackers.
• Proficiency in Microsoft Excel or Google Sheets.
• Strong written and spoken Vietnamese and English.
• Ability to work independently in a fast-paced environment.

Benefits:

• Salary: 13,755,000 Gross
• 2 tháng thử việc, 100% lương.
• Tham gia BHXH, BHYT, BHTN ngay tháng làm việc đầu tiên.
• Được tham gia BH tai nạn 24/7.
• Không có lương tháng 13.
• Môi trường làm việc chuyên nghiệp, quy trình rõ ràng và ổn định
• Hợp đồng lao động có thời hạn, lộ trình gồm 4 hợp đồng thông qua 2 đơn vị đối tác