Operations Team Leader Logistics (OPS Team Leader)

1. Job Description

• Assign, coordinate, and supervise the daily tasks of the Operations team members.
• Review documents, declaration data, and import-export files to ensure accuracy and compliance with legal regulations.
• Monitor shipment progress, proactively identify potential issues, and promptly handle any problems arising during operations.
• Provide guidance on complex customs matters, including HS codes, customs valuation, Certificates of Origin (C/O), taxes, import-export policies, specialized inspections, customs valuation consultations, and post-clearance audits.
• Work closely with Sales, Key Account, Customer Service (CS), Accounting, Trucking, field staff, shipping lines, and other relevant parties to ensure service quality.
• Receive and resolve customer complaints and recommend improvements to Standard Operating Procedures (SOPs) to increase work efficiency.
• Guide, coach, train, and evaluate the performance of team members.
• Prepare operational reports and perform other duties as assigned by the supervisor.

2. Job Requirements

• College degree or higher in Foreign Trade, Import-Export, Logistics, Economics, or a related field.
• At least 5 years of experience in import-export, logistics, or Operations.
• Candidates with a Customs Agent Certificate or who have completed a Customs Operations course are preferred.
• Proficient in customs declaration software and Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• Good English communication skills, with the ability to read, understand, and process documents in English.
• Strong leadership, team management, and problem-solving skills, with the ability to work under high pressure and meet tight deadlines.

3. Benefits

• Social insurance contributions based on 100% of the salary and Bao Viet health insurance coverage.
• Working hours: Monday to Friday, from 8:00 AM to 5:30 PM.
• Professional working environment with friendly colleagues.
• 13th-month salary, holiday/Tet bonuses, and performance bonuses in accordance with the Company's policy (equivalent to 1–3 months salary).
• Opportunities for career development and promotion to senior management positions.
• Participation in internal engagement programs and regular team-building activities.
• Support when coordinating with partners and customs authorities.

4. Contact Information

• Company website: https://mlc-itl.com/
• Work location: Unit 302, 3rd Floor, Thanh Tung Building, 466 Da Nang Street, Dong Hai Ward, Hai Phong City, Vietnam
• Please send your application to: [Confidential Information]
• Telephone: 028 7305 4688 (Ext. 9029)