Job Description

Bason Café, a brand under Silverland Hospitality, is looking for a passionate and business-driven Operations Manager to lead our café chain into its next phase of growth and expansion.

We are seeking a strong leader who can not only oversee daily operations but also drive business performance, build a scalable operating model, and contribute to the long-term development of Bason Café.

KEY RESPONSIBILITIES

Lead and oversee the overall operations of the Bason Café chain, ensuring operational excellence and consistent service standards.
Take ownership of business performance, including revenue growth, cost control, profitability, and P&L management.
Develop and implement standardized operating procedures, systems, and processes to improve efficiency and customer experience.
Identify new business opportunities, conduct market research, and develop strategies for chain expansion.
Lead new outlet development projects, from business planning and pre-opening preparation to successful launch and stabilization.
Build, coach, and develop a high-performing team to support both current operations and future expansion.
Collaborate with Marketing, Finance, HR, and other departments to drive sustainable business growth.

REQUIREMENTS

Minimum 5 years of experience in the F&B industry, including at least 2–3 years in multi-outlet or chain operations management.
Proven experience in P&L management, business development, and operational performance improvement.
Experience in café chain expansion, new outlet openings, or F&B business development is highly preferred.
Strong business acumen, leadership, analytical thinking, and problem-solving skills.
Entrepreneurial mindset with a hands-on approach and a strong sense of ownership.