Operations Executive (French), Vietnam

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. We've been creating positive change through the joy of travel since 1989, and we're proud to be a certified B Corp with 1000s of experiences in over 100 countries.

The world needs more Intrepid people:

Our Operations teams are the people behind the scenes who help turn itineraries into memorable travel experiences. We're looking for a French-speaking Operations Executive to support our trips in Vietnam!

In this role, you'll help keep the day-to-day details of our trips on track; preparing operational documents, keeping records up to date, coordinating with suppliers and supporting invoice and budget tracking. You'll also work with our Operations, Finance and People teams, as well as Tour Leaders and local suppliers, learning a lot about travel operations.

A key part of your role will include providing ongoing support to our Leaders and Guides before, during and after trips, helping them stay prepared and informed. When plans change or something unexpected comes up, you'll help find practical solutions and provide emergency support when needed to our French-speaking travellers and teams.

If you enjoy working with people and want to help create great experiences for travellers, we'd love to hear from you!

This is a full-time permanent position, where you will work on-site at our office in Hanoi, Vietnam.

Some of the experience you'll bring may include:

• Strong written and verbal communication skills in French, and local language, with fluency in English being an added advantage.
• Qualification in travel & tourism and/or relevant experience within the travel industry.
• Proficiency in Microsoft Office tools, with the ability to learn new systems.
• Great organisational skills with experience coordinating administrative/ operational activities.
• Confidence communicating with clients, suppliers and internal stakeholders.
• Excellent collaboration skills with a customer-focused approach at all times.
  
  

Our people reflect the diversity of our customers and the communities we visit:

Intrepid is made up of 71 nationalities in over 30 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.

Rewarding and developing our people is important to us, some of our work perks include:

• Flexible work arrangements, work-from-home and the ability to work from anywhere 4 weeks a year
• A free Intrepid trip every year, plus generous discounts for families, and close friends
• 5 extra days of leave a year for use on Intrepid trips
• A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.
• Access to e-learning platforms, professional development and mentor programs
• 20 hours of volunteer leave every year to use on causes most important to you
• Employee Assistance Program, a 24/7 service that offers counselling for you and your family
  
  

We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life.