About Us
eCentric is a leading e-commerce enabler dedicated to helping brands thrive in the digital marketplace. Our mission is to break barriers for brands to excel online by providing comprehensive services that foster growth and elevate the e-commerce experience. See more at https://ecentric.vn/.
Job Summary
We are seeking an Operation & System Executive to manage, improve, and standardize our internal processes. This role is crucial for ensuring the smooth and scalable operation of our business, covering both daily operations and system administration.
Job Responsibilities
- System & Process Improvement (45%): Lead process improvement projects, manage internal initiatives, and deliver automation solutions using tools like Power Automate and Power Apps. Collaborate with external vendors and create training materials (e.g., via intranet, short videos) to standardize knowledge across departments.
- Operational Control (20%): Oversee daily operations, manage OKRs and meetings, monitor performance metrics, and address operational risks.
- Process Standardization (20%): Maintain and update the ISO documentation system, ensuring all processes are standardized and transparent.
- System & IT Administration (15%): Administer internal systems (MS365, Lark Suite, WordPress, etc.), handle system support tickets, manage IT asset inventory, and procure new licenses and hardware.
Job Requirements
- Must-Have: Proficiency in Power Automate Cloud and Microsoft 365 apps (Excel/PowerPoint/Word); basic knowledge of a public AI platform (e.g., Gemini/ChatGPT); foundational knowledge of IT hardware, software, networking, and end-user support; strong problem-solving skills; and English reading/writing proficiency.
- Nice-to-Have (or will be trained): REST API, Microsoft 365 Admin, Lark Suite Admin, Power Apps, Power BI, Copilot Studio, WordPress, and skills in project management, process improvement, and leadership.
- Proactive, responsible, and a service-oriented mindset.
- A problem-solver and solution-creator who values integrity and efficiency.
- A forward-looking, tech-savvy communicator and collaborator.
- Adaptable to change with a growth mindset.
- Potential for career progression to a team leader or manager role.
- Bachelor&aposs Degree or higher (GPA >3.0/4.0).
- Minimum 1 year of experience in digital transformation or a similar field.
Challenge
- Fast-paced, project-based work that requires diverse skills.
- The need to learn, act, and move quickly.
- Collaborating with various stakeholders across different levels and domains.
Why you should join us
- A friendly, professional environment that encourages innovative ideas.
- Opportunities for personal growth and career advancement.
- Competitive salary and benefits.
- Company engagement activities: holidays, annual company trip, year-end party, monthly, quarterly engagement activities, learning and development sessions.
- Annual leaves, health insurance, annual performance review.
Job Details
- Position: Operation & System Executive
- Department: Operation
- Location: M.O.R.E Building, 89 Phan Dinh Phung, Cau Kieu, HCMC
- Employment Type: Full-time
- Working Hours: 9am - 6pm; Mon - Fri (with remote work flexibility)
- Report to: Operation & System Manager
