E-commerce Operation

V CHNG TI:

Cng ty TNHH Phc Giang vit tt l PGI c thnh lp vo nm 2007, tin thn l cng ty DAPT (2002). Vi gn 20 nm kinh nghim trong lnh vc m thanh v hn 10 nm hp tc vi Harman (tp on m thanh hng u th gii, s hu cc thng hiu m thanh ni ting nh Harman/Kardon, JBL, AKG,vv.vv).

Nhng sn phm ang c PGI i din v phn phi ti Vit Nam l: Harman/ Kardon, JBL, JBL Pro, Alpha Works, AKG, Whafardale Pro, TEAC, vv...

M T CNG VIC:

1. Customer Service (CS Chat, Phn hi khch hng)

- Trc chat theo ca, phn hi trong SLA ca sn. Phn hi nh gi ca khch hng

- Tr li khch theo kch bn chun, trnh vi phm ni dung.

- Gii quyt vn khch hng lin quan n hng. Gii p thc mc sn phm, hng dn n hng, chnh sch bo hnh.

- Ti u quy trnh vn hnh.

2. Tr hng/Hon tin (Refund/Return)

- Tip nhn v x l yu cu refund/return t khch.

- Kim tra tnh hp l, chun b bng chng (nh, video, chng t). Submit khiu ni ng deadline Shopee/Lazada gim t l t chi.

- Follow-up khch hng tng t l khch rt yu cu refund. Duy tr Refund Tracker hng ngy, cnh bo nu c case sp qu hn.

3. Qun l Tn kho Ecom

- Theo di tn kho thc t gia kho online - kho tng - kho trn sn TMT

- m bo tn kho khp h thng, trnh tnh trng bn qu s lng thc t hoc ht hng khng cp nht.

- Phi hp vi kho/ Line manager cp nht kp thi s lng hng ha.

- Lp bo co tn kho, phn loi hng bn chy/hng chm xoay vng. xut iu chuyn/nhp hng b sung hoc x tn.

- Cnh bo khi tn kho xung di mc an ton.

4. Theo di & bo co s liu vn hnh

- Bo co nh k v t l giao hng ng hn, hng hon, tn kho v chi ph vn hnh.

- Phn tch nguyn nhn li vn hnh, xut gii php ci thin.

YU CU:

- Tt nghip C/H chuyn ngnh Kinh t, Qun tr, Logistics, Qun l chui cung ng, E-commerce hoc tng ng.

- u tin ng vin quen vi mi trng bn l, logistics hoc chm sc khch hng.

- Ti thiu 1 nm kinh nghim trong cc vai tr: CS online, vn hnh TMT, x l n hng, refund/return, hoc qun l tn kho.

- u tin: tng tham gia x l dispute/refund vi sn hoc qun l stock/inventory trong e-commerce.

- Cn thn, qun l deadline tt (c bit vi case refund).

- K nng giao tip & x l tnh hung CS (chat nhanh, lch s, khng vi phm chnh sch).

- Bit lm vic vi s liu tn kho, i sot gia kho v sn.

- C tinh thn trch nhim cao (sai st nh hng trc tip ti Mall tag v refund rate).

- Sn sng lm vic ngoi gi cao im (theo ca trc chat).

QUYN LI:

- Thu nhp: 9tr - 11tr Gross

- c cp Laptop

- Review lng hng nm

- Thng l, tt, trung thu, sinh nht,,...+ lng thng 13

- Thng cui nm theo tnh hnh kinh doanh ca cng ty

- Ch bo him, ngh php, l tt theo ng quy nh hin hnh.

- Du lch 1 ln/nm

- Ph cp thm nin

- Khm sc khe tng qut nh k

- u i mua hng ln n 50%

- Mi trng lm vic nng ng, chuyn nghip, c tip cn vi cc sn phm m thanh ca JBL, Harman/Kardon, AKG,...

- Lm vic t Th hai - Th su (9h00 - 18h00)

- Ni lm vic: 5-7 ng D52, p. By Hin, qun Tn Bnh, Tp. HCM