Network Support Engineer

Responsibilities:

• Provide L2 support for enterprise network incidents, requests, and changes
• Configure, maintain, and troubleshoot LAN/WAN environments
• Manage routing and switching infrastructure across multiple sites
• Support and administer firewall platforms (Palo Alto, Fortinet, Cisco Firepower)
• Manage wireless networks (Cisco, Aruba, Meraki)
• Monitor network performance and address issues proactively
• Perform firmware upgrades, patching, and configuration backups
• Participate in network implementation, migration, and optimization projects
• Maintain network documentation and operational procedures
• Collaborate with vendors and internal teams to resolve complex issues

Required Skills:

• Hands-on experience with routing (BGP, OSPF, EIGRP)
• Switching (VLANs, STP, EtherChannel, VxLAN preferred)
• Firewalls (Palo Alto, Fortinet, Cisco Firepower)
• Wireless (Cisco, Aruba, Meraki)
• Strong understanding of TCP/IP, DNS, DHCP, NAT, VPN, QoS
• Experience with network monitoring and troubleshooting tools
• Knowledge of network security best practices
• Good communication and customer-facing skills

Preferred Certifications:

• CCNA / CCNP
• PCNSA / PCNSE
• Aruba ACMP
• Fortinet NSE

Nice to Have:

• Exposure to SD-WAN
• Network Automation (Python, Ansible)
• Cloud networking (AWS/Azure)
• NAC solutions (Cisco ISE, ClearPass)