Job Description

Get to know the Role

Manage a portfolio of F&B Accounts, focusing on building lasting relationships and increasing profitability. Oversee the entire process within merchant acquisition and onboarding for the Dine Out – Food Delivery business.
Manage a portfolio of key restaurants with a focus on building lasting relationships and increasing profitability/revenue.
Be responsible for existing merchant relationships to drive business growth and account performance.
Lead elements of business identification, partnerships, account management, and execution strategy.

The Critical Tasks You Will Perform

Meet, pitch and lead negotiations with assigned/prospected merchant leads to acquire and onboard them onto the food delivery platform. Communicate and champion the platform's value proposition to merchants.
Deal with merchants from a diverse range of F&B establishments, including Local Heroes, Hotel Groups, Café & Restaurant chains and Michelin-awarded establishments.
Build relationships and partnerships with merchants and manage their performance and contribution to the merchant network.
Handle day-to-day merchant queries, both commercial and operational, and ensure a smooth and efficient onboarding and post-onboarding process.
Be accountable for merchant activity and engagement throughout the merchant's onboarding journey.
Keep abreast of market and industry knowledge as well as competitor activity to contribute to strategies in meeting market changes and merchants requirements.
Develop and maintain a solid understanding of all products and services offered by the platform.
Manage a portfolio of key restaurants with a focus on building lasting relationships and increasing profitability/revenue.
Collaborate with merchants on merchant-funded promotional programs, commission schemes, new products/features, etc.
Identify bottlenecks and potential issues related to merchant operations and content management processes and provide solutions to these issues.
Analyse data and develop plans to increase revenues/profitability for the assigned portfolio and make decisions that build strong operational performance for accounts.
Build and develop key accounts, measured by deliveries and GMV.
Work across departments to tailor merchant-specific needs, such as customized reporting, marketing support, integrations, etc.
Deliver business improvement projects to create value for both merchants and the business.

Essential Experience / Criteria

At least 2–3 years of experience in a related role.
Experienced in handling and dealing with partners and customers.
Strong multi-tasking skills and ability to work under pressure in a constantly changing environment.
Strong written and verbal communication skills in both English and Vietnamese.
Experience establishing communication and engagement with prospects, with the capability to offer comprehensive solutions for diverse customer needs.
Ability to integrate business, strategy, finance, and legal concepts to manage complex, multi-faceted deals.
Ability to collaborate effectively with both internal and external teams.

BENEFITS: