Medicine Category Supervisor

*Summary

Responsible for managing Key Suppliers/Manufacturers (Top 80% & Top 50%), as allocated by the Medicine Head, as well as overseeing all vendors managed by Junior Buyers.

Main Responsibilities

1. TTA (Trade Terms Agreement) Management

• Plan and finalize targets (SI/SO growth) with a clear understanding of growth rationale (vs. company, vs. market). Prepare a quarterly update for each SKU/vendor, providing insights on market growth vs. chain growth vs. PMC growth within the category.
• Negotiate trade and non-trade investment based on annual SI targets per supplier, as well as additional investment based on performance or request.
• Follow up closely with suppliers/brands on year-to-date performance for trade and non-trade investment (contract management, execution collaboration with cross-functional teams, key learnings, etc.).
• Responsible for trade activities and brand activation investments for Top 50% vendors and all assigned vendors. Deliver cross-functional collaboration on activities with the Medicine Head and Junior Director, ensuring 100% accuracy and delivery on signed TTA terms.

2. Product Management

• Responsible for weekly stock status tracking (fill rate and lost sales) for assigned suppliers, ensuring all Junior Buyers follow the required processes.
• Deliver 99% accuracy in results. After a 3-week training period, independently manage people and key tasks assigned to Junior Buyers, as well as personal tasks and KPIs set by the Head of Medicine.
• Track pricing changes (purchase price and RSP) and expiry dates, maintaining 99% accuracy for both own work and that of reporting Junior Buyers.
• Conduct weekly stock status tracking (fill rate, lost sales, and SO trends) for own vendors and those managed by Junior Buyers.
• Responsible for PO placement in coordination with Demand Planning and the Junior Director, reporting all POs and quantities to the Medicine Head for final approval.
• Ensure products are restocked before reaching out-of-stock (OOS) status, maintaining 95% accuracy for tail SKUs and 100% accuracy for key SKUs, for both own suppliers and those of Junior Buyers.
• Responsible for proposing replacement products immediately when any vendor's product goes OOS, requiring cross-functional coordination to restock replacement SKUs from any vendor.
• Responsible for proposing NPLs (New Product Listings) for assigned vendors and sourcing NPLs as allocated, achieving a success rate above 90%.
• Responsible for proposing RSP (Retail Selling Price) for each product, ensuring 100% competitiveness with the local competition (LC) and 30% annual growth for assigned SKUs.
• Responsible for negotiating with vendors on lowering purchase price and expanding margins, together with the Junior Director and Head of Medicine, ensuring PMC has no negative-margin products.
• Responsible for negotiating product returns, replacements, and returns of faulty products as requested by stores.

3. People Management

• Allocate tasks and provide guidance to Junior Buyers in alignment with the Junior Director and Medicine Head.
• Ensure accurate and timely execution and follow-up of KPIs owned by Junior Buyers.
• Maintain a 90% retention rate for the team, and take responsibility for each team member's career development, including promotion recommendations, compensation adjustments, and retention initiatives.
• Take ownership of ad-hoc projects/workstreams, supporting Category Management (Medicine Head & Category Junior Director) as needed.

4. Compliance & Alignment

• Comply with the Company's processes, procedures, regulations, and standards.
• Align individual KPIs with the direct line manager and ensure targets are achieved.
• Strive to fulfill the Company's Vision and uphold its Core Values.

Requirements

• Education: Bachelor's degree or higher
• Field of study: Pharmacy, Business, Commerce, or Economics
• Language: Good command of English (writing, reading, speaking, listening)
• Software: Proficient in MS Office (Word, Excel, PowerPoint)
• Experience: Minimum 4 years of experience in retail merchandising or pharmacy, including at least 1 year in team management

Essential Capabilities

• Broad knowledge of merchandising and supply chain relationships
• Fast learner, willing to take on new challenges
• Outstanding communication and negotiation skills
• Able to work independently, with a strong sense of responsibility and commitment