Market Manager

Market Manager – Vietnam

Work Location: Ho Chi Minh City

Reporting to: Head of Market Management, APAC

Due to continued growth, dnata Travel Group, part of the Emirates Group, is recruiting a Market Manager covering Vietnam, based in Ho Chi Minh City. You will support our Central Ground Services function by contracting directly with hotels and accommodation suppliers and by building relationships across the market.

As Market Manager for Vietnam, you will be responsible for growing dnata Travel Group's hotel portfolio, driving revenue and room night production, strengthening supplier partnerships and delivering a market-leading accommodation programme across Vietnam.

You will be the single point of contact for hotels, DMCs and other land suppliers on behalf of dnata Travel Group and its affiliate companies. You will leverage technology to build seamless connectivity with our hotel partners and drive room night production, revenue growth and operational efficiency.

Job Accountabilities

• Develop destination and supplier strategies to maximise revenue generation across Vietnam

• Develop and maintain excellent relationships with key contacts across all assigned suppliers, and lead negotiations that deliver the destination strategy and secure competitive gains

• Deliver account management with clear development plans for core hotel companies in the market

• Develop and grow a balanced portfolio of static, dynamic and direct connectivity partnerships, ensuring the optimal sourcing mix to maximise availability, rate competitiveness, conversion and commercial returns

• Analyze destination performance, supplier productivity and market trends to identify growth opportunities and implement actions that drive room nights, revenue and margin

• Collaborate closely with the dnata brands destination teams to evaluate market trends. Highlight the opportunities that allow them to deliver optimized bed briefs and campaign briefs in line with the business and destination strategy

• Support and negotiate alongside the brands destination and marketing teams to secure maximum supplier contribution to campaigns and brochures

• Maximise commercial return on relationships by building highly competitive sales overrides into the contracting process. Ensure supplier revenue targets are met and renegotiate where necessary to achieve the best financial gain

• Run the supplier negotiation process at the optimal time, so that rates, allocations and release periods are agreed, competitive, finalised, fully loaded and available in line with agreed SLAs and affiliate briefs. Maintain speed to market and differentiation. Monitor and manage performance continuously, and take action to maximise revenue.

• Supervise the loading of rates and information for assigned suppliers into the contracting system, in line with defined quality control standards and SLAs. Work with the loading team to keep errors to a minimum

• Oversee site inspections of existing and new properties to confirm suitability and compliance with dnata health & safety standards

• Manage the contract library so that all agreed commercials are captured consistently. Resolve contract issues and minimise any service disruption

Skills and Experience

• Minimum 5 years in the tourism industry in a Market Management or Purchasing Management role

• Proven commercial judgement in the selection, negotiation and contracting of hotel and ground services

• Strong knowledge of Vietnam's key destinations and its hotel landscape

• Demonstrable analytical skills

• Proven ability to meet production and commercial deadlines

• Technology literate, with an established network within Vietnam's hotel and DMC community

• Excellent written and spoken English; Fluent Vietnamese language skills required