Logistics Customer Success & Business Development Lead

Industry: Freight Forwarding / Logistics

Location: Vietnam

Working type: Full-time

Our client is a well-established international logistics and freight forwarding company that is expanding its European trade business in Vietnam.

We are looking for an experienced EUR Team Leader to build and develop the European trade lane while leading a local Customer Service team.

KEY RESPONSIBILITIES

• Develop and grow the Eu trade business, focusing on shipment volume, revenue, gross profit, and sustainable growth.
• Build and maintain a strong network of overseas agents and Asia–Eu transit partners.
• Identify and develop new agents, customers, and business opportunities, converting inquiries into quotations and actual shipments.
• Manage quotation and inquiry follow-up to improve quotation conversion and business win rates.
• Monitor Eu market trends, trade routes, freight rates, competitors, and customer requirements.
• Develop new logistics solutions/business models, including LCL, dedicated lines, and other related services.
• Lead the local Customer Service team, including work allocation, training, coaching, and performance management.
• Establish and improve SOPs covering quotation, booking, shipment coordination, documentation, and customer service.
• Coordinate with overseas agents, carriers, and customers to ensure smooth shipment execution and service quality.
• Handle escalated operational/customer issues and provide timely solutions.
• Build strong relationships with overseas agents and customers through business meetings, visits, events, and business trips.
• Prepare regular reports on shipment volume, revenue, gross profit, agent development, and operational performance.

REQUIREMENTS

• Bachelor's degree or Diploma in Logistics, Supply Chain, Business Administration, or related fields.
• 3–5+ years of experience in freight forwarding/logistics, with at least 2 years in team leadership, supervisory, or business development roles.
• Hands-on experience with European trade lanes, preferably ocean freight.
• Strong background in overseas agent development and international business development.
• Good understanding of freight forwarding operations, including quotation, booking, documentation, shipment follow-up, and customer service.
• Experience managing commercial KPIs such as shipment volume, revenue, gross profit, and quotation conversion is a strong advantage.
• Strong leadership, negotiation, communication, and problem-solving skills.
• Fluent English is required; Mandarin is an advantage.
• Commercial mindset with strong ownership and customer-service orientation.