Logistics Customer Service Team Leader

ALC Corporation is hiring - Logistics Customer Service Team Leader

Job description

1. Manage, assign and supervise the work of the Customer Service Team (CST) to ensure customer satisfaction with Logistics services and achieve the registered quality objectives.

2. Directly handle issues that cannot be resolved by employees. Prepare quotations for additional services for existing customers as directed by the Logistics Director.

3. Coordinate with transportation team to arrange outsourcing for shipments that transportation is unable to transport directly, ensuring competitive pricing and high-quality service.

4. Evaluate supplier performance, identify and develop new suppliers, and discontinue cooperation with suppliers that fail to meet service quality requirements.

5. Regularly measure customer satisfaction with Logistics services and report the results to the Director and CEO after each customer feedback survey.

6. Prepare training materials and conduct training to ensure employees understand their responsibilities, follow the relevant procedures, and are able to handle arising issues effectively

7. Perform other duties as assigned by the supervisor.

*Salary: 25.000.000 - 35.000.000 VND

*Working time: 8:00 - 17:00 Mon - Fri, 8:00 - 12:00 Sat.

*Working location: Lot B2, C2 Road, Cat Lai Industrial Zone, Thu Duc City, Ho Chi Minh City.

*Requirements

- Bachelors degree or higher in Logistics, Export - Import, or relevant filed.

- At least 3 years of experience as a Logistics Customer Service Team leader/ Transportation Team Leader/ Operation Team Leader/ Vendor Team Leader or a higher position.

- Proficient in English and computer literate.

- Pleasant personality and good communication skills.

Please send your CV to the following email address: [Confidential Information].

Thank you.