About the job
As a Lending Product Supervisor, you will be responsible for managing the business aspect of the lending product at Cake. You will work closely with cross-functional teams including Product Managers, Risk, Tech, Data, Legal, and Operations to define the lending strategy, understand lending flows and policies, and drive product improvements. Your goal is to enhance and scale Cakes lending offerings to better serve our customers while ensuring compliance, profitability, and growth.
- Location: we open for location(HN, HCM) but you need to onboard in HN at least 2 weeks per each month.
Key Responsibilities:
- Own and continuously improve the end-to-end business flow of lending products (e.g., cash loans, BNPL, overdraft).
- Define and document lending strategies, policies, and customer journeys in alignment with compliance and risk frameworks.
- Collaborate with Tech Product Managers and Engineers to translate business needs into clear technical requirements and product roadmaps.
- Monitor lending performance metrics (approval rate, NPL, conversion, user engagement) and provide data-driven insights for decision-making and product optimization.
- Partner with Risk, Finance, Legal, and Operations to ensure smooth product execution and regulatory compliance.
- Lead or contribute to market research and competitor analysis to identify lending trends and customer needs.
- Participate in UAT and quality control for new lending features and enhancements.
- Be a key stakeholder in lending product planning, GTM (go-to-market) strategies, and internal training/support materials.
Requirements:
- Bachelors degree in Business, Finance, Economics, or related field.
- Welcome to outstanding candidates who proven their exceptional achievement through previous projects.
- 3+ years of experience in digital lending, preferably in digital banking, consumer finance, fintech, or retail banking.
- Strong understanding of lending policies, credit flows, customer segmentation, and risk assessment.
- Experience working in product-related roles or cross-functional projects with tech, data, and operations teams.
- Strong analytical mindset, business acumen, and decision-making skills.
- Excellent written communication in English and Vietnamese.
- Detail-oriented, structured thinker, and self-driven team player.
Preferred qualifications:
- Experience in launching or managing digital lending products.
- Knowledge of local lending regulations, KYC, eKYC, and credit scoring models.
- Familiarity with tools such as Jira, Confluence, Tableau, or SQL is a plus.
Our Benefits
- Competitive compensation including a 13th-month wage and up to 3 months of performance-based bonus.
- Laptops and other needed devices are currently supplied to all employees.
- BE Corp budget is allocated for using services such as transportation, food, and passenger car bookings in Be application.
- Annual health checks and premium medical healthcare (PTI) after probation.
- 15 days of annual leave is applied for the entire employees.
- Company trips, team-building activities, and happy hour events are organized on a quarterly or annual basis.
