Key Account Manager (Toothpaste - MT Channel) - 1 Year Contract

Role Purpose

The role is responsible for managing assigned key customers and driving business growth through effective customer planning, commercial execution and strong relationship management. The position will work closely with cross-functional teams to achieve sales objectives, optimize customer performance and identify sustainable growth opportunities.

Key Responsibilities

1. Sales & Customer Business Management

• Achieve monthly and annual sales targets for assigned key customers.
• Develop and execute customer business plans aligned with overall business objectives.
• Build and manage customer promotion calendars to maximize sales performance and business opportunities.
• Manage customer assortment, pricing and promotional activities to ensure effective commercial execution.
  
  

2. Customer Performance & Growth

• Monitor customer sales performance and key business indicators on a regular basis.
• Analyze customer performance to identify business gaps, growth opportunities and areas for improvement.
• Monitor competitor activities and market trends to identify relevant business opportunities and support customer development strategies.
• Build and maintain strong, long-term relationships with key customers and relevant stakeholders.
  
  

3. Forecasting & Commercial Effectiveness

• Ensure accurate sales forecasting and effective stock availability for assigned customers.
• Track trade investment and evaluate its effectiveness against business and sales objectives.
• Identify opportunities to optimize trade investment and improve overall commercial effectiveness.
  
  

4. Cross-functional Collaboration

• Work closely with Trade Marketing, Supply Chain, Finance and Fieldforce teams to ensure smooth execution of customer plans and commercial activities.
• Coordinate with relevant stakeholders to address customer needs, resolve operational issues and ensure timely execution of agreed business plans.
• Maintain effective communication across functions to support sales delivery and customer satisfaction.