Key Account Management Specialist

Identify, approach, and secure partnerships with new chain clients in the F&B and retail sectors by providing consultation and deploying KiotViets point-of-sale software solutions to digitize their operational and sales activities.

• Achieve assigned KPIs including revenue targets, number of new clients, and customer retention rates.
• Prospect and build relationships with large-scale/chain F&B and retail potential clients.
• Recommend appropriate software solutions tailored to clients needs.
• Negotiate and finalize partnership agreements with clients.
• Manage and nurture existing client relationships:
• Develop sustainable relationships with strategic clients.
• Handle arising issues promptly.
• Propose value-added initiatives and programs to drive sales and enhance client satisfaction.
• Coordinate with Marketing and Operations teams to ensure smooth service delivery.
• Conduct proactive market researchstay updated on new chains, expansion trends, and collaboration opportunities.
• Analyze customer and market data to formulate strategic proposals.
• Maintain complete and accurate client information in the data management system.

Education & Experience

• Bachelors degree in Business Administration, Marketing, or related field.
• Minimum of 4 years experience in Key Account, Business Development, or B2B Sales roles, preferably working with F&B or retail chains.
• Deep understanding of the F&B and retail industries.
• Prior experience in software services is a plus.

Skills

• Excellent communication, presentation, and negotiation skills.
• Strong client relationship management capabilities.
• Effective planning and organizational skills.
• Proactive, decisive, and resilient under pressure.

• Product/Market: Work with a modern, practical, and user-friendly technology product, widely recognized and trusted by diverse business clients.
• Training & Career Development:
• Receive thorough, in-depth training on sales skills, processes, and product knowledge.
• Access to advanced skill-training sessions led by industry experts.
• Opportunities for leadership development and managerial track progression.
• Compensation & Welfare:
• High individual commission with no cap.
• Benefits in accordance with statutory regulations.
• Annual health check-ups.
• Work Environment:
• Motivating team-building and performance-driven programs.
• Youthful, professional, dynamic, and transparent culture.
• Supportive team that listens, recognizes contributions, and collaborates.

• Hotline: +84 968517469
• Office Address: 1A Yt Kiu, Hon Kim, Hanoi
• Recruitment Email: [Confidential Information]
• Working Hours: MondayFriday plus Saturday morning (Technology division is off Saturday mornings)