Key Account Chain & Business Development Manager (Healthcare & B2B Channels)

ABOUT THE ROLE

The Key Account & Business Development Manager (Healthcare & B2B Channels) is responsible for driving business growth and developing strategic partnerships across Healthcare and B2B channels, including Pharmacy Chains, Hospitals, Medical Centers, Healthcare Institutions, Corporate Accounts and other institutional customers.

This role is accountable for managing key accounts, identifying new business opportunities, overseeing tender and contract processes, and delivering sustainable growth through effective customer management and channel development strategies.

JOB DESCRIPTION

1. Develop and execute business plans for Healthcare and B2B channels, including Pharmacy Chains, Hospitals, Medical Centers, Corporate Accounts, Institutions and other assigned key customers.
2. Build and maintain strong relationships with key decision-makers, procurement teams and strategic partners to drive business growth and customer engagement.
3. Consolidate tender information and coordinate all activities related to tendering and procurement processes, including documentation preparation, customer support, training and issue resolution.
4. Identify and develop new business opportunities, expand customer coverage and increase product penetration within assigned channels.
5. Lead commercial negotiations and manage customer contracts, pricing, business agreements and partnership programs.
6. Monitor sales performance and execute plans to achieve targets on revenue, profitability, distribution, market share and customer development.
7. Collaborate with Trade Marketing, Marketing and cross-functional teams to deploy customer-specific programs, product launches and activation activities.
8. Ensure excellent customer service standards and maintain long-term relationships with key customers and distributors.
9. Manage channel budgets, investments and resources effectively in compliance with company policies and regulations.

REQUIREMENTS

Education:

• Bachelor's Degree in Business Administration, Marketing, International Business, Economics or related disciplines.

Experience:

• Minimum 10 years of sales experience in Healthcare, Pharmacy Retail, Hospital, Medical, Corporate Sales or B2B channels.
• Minimum 5 years of experience in sales leadership or key account management roles.
• Experience in tender management, institutional sales, healthcare procurement or strategic B2B account management is highly preferred.
• Experience in multinational companies or large-scale FMCG, Nutrition, Healthcare or Consumer Goods organizations is an advantage.

Professional Knowledge & Skills:

• Strong understanding of Healthcare, Pharmacy, Hospital and B2B business environments.
• Strong account management and business development capabilities.
• Knowledge of tendering, procurement and institutional sales processes.
• Excellent negotiation and stakeholder management skills.
• Strong analytical, planning and problem-solving abilities.
• Effective communication, presentation and influencing skills.

WORK LOCATION: Vinamilk Tower - 10 Tan Trao, Tan My Ward, HCMC

*** Please note that only qualified profiles will receive a reply and be contacted for an interview due to the large number of applications Vinamilk receives. Thanks for your attention and application!