(Junior/Middle/ Senior/ Manager) Key Account Manager (Banking)

Location: Hanoi/ HCM

1. RESPONSIBILITY

The responsibilities below apply to both levels. Account size, deal value, and autonomy increase with seniority.

• Relationship Management: Maintain, deepen, and manage strong relationships across all existing and potential customer accounts to maximize retention and lifetime value.
• Account Penetration: Establish strategic relationships with key stakeholders, develop innovative penetration methods, and review account health during monthly review alignment meetings.
• Market Intelligence: Conduct ongoing market research to stay ahead of fintech trends, technology demands, and competitive pricing frameworks.
• Financial Accountability: Analyze account profitability monthly, actively applying smart business acumen to optimize trading margins and consistently achieve quarterly and yearly sales goals.
• Deal Structuring: Craft tailored proposals, negotiate complex commercial terms, and implement contractual agreements with a focus on strong financial and legal results.
• Tender Management: Collaborate closely with internal teams to successfully complete and submit high-value tenders for large enterprise accounts.
• Internal Alignment: Maintain transparent, regular, and constructive communication with internal engineering, delivery, and leadership teams to ensure seamless cross-functional collaboration.
• Communication Strategy: Establish and maintain effective communication strategies across business functions to drive customer satisfaction and client retention.
• New Business Development: Identify, approach, and qualify new prospects through outbound, inbound, referral, and partner channels to build and sustain a healthy pipeline.
• Pipeline Management: Own opportunities through the full sales cycle, keep CRM data and forecasts accurate, and report pipeline status to Sales leadership on a weekly basis.
• Presales Collaboration: Work with presales, solution, and delivery teams to shape solutions, validate estimates, and prepare proposals, demos, and client presentations.

2. REQUIREMENTS

A. Business Development Manager

• 5+ years in account management or client-facing roles in IT services/ digital transformation; Must have a proven track record of managing, retaining, and growing high-value accounts within Banks and Tier-1 Financial Institutions.
• Domain Expertise: Demonstrated, deep understanding of Fintech, Digital Payments, Digital Lending Solutions, or relevant banking software architectures.

B. Middle/ Senior Sales

• At least 2 years of experience in IT sales / IT services sales (software outsourcing, digital transformation, solution or platform sales). Experience with banking, financial services, or fintech clients is a strong advantage.
• Experience carrying an individual sales target and managing a pipeline end to end, from lead generation and qualification through to negotiation and closing.
• Solid understanding of IT outsourcing and digital transformation service models (project-based, ODC, staff augmentation) and the ability to position them commercially to clients.
• Working-level English for client communication; fluent, client-facing English is required at Senior level.

C. Common requirements – all levels

• Track Record: A proven track record of account growth and client retention;
• Commercial Acumen: Exceptional communication, enterprise-level presentation, and contract negotiation skills.
• Mindset: Highly proactive, self-motivated, and rigidly result-oriented with a sharp eye for profitability.
• Interpersonal Skills: Outstanding emotional intelligence with an innate ability to connect, collaborate, and build trust with cross-border teams and C-level executives.
• Account Farming: Strong ability to nurture client relationships and identify organic upsell/cross-sell opportunities within existing accounts.

3. BENEFITS

• Attractive salary package + commission + on target bonus
• Salary review twice a year
• Flexible working hours (between 7:30am – 7:30pm on staff's preference)
• Premium health care
• Working in one of the largest digital transformation agencies in Asia – Professional English environment
• Firm's Certified Qualifications Sponsorship for career development
• Annual company trip inside or outside Vietnam
• Other fun activities: happy hour, quarterly team building, football club, yoga club, swimming club, charity activities, etc.
• Free entertainment parties: Birthday party, Anniversary party, Sum-up Party, Year-End Party, etc

To Apply: Please submit your CV to [Confidential Information]