Are you passionate about helping others and have a deep understanding of Microsoft Azure
Microsoft Azure is a top cloud platform offering scalable services for building, deploying, and managing applications. It provides tools for AI, data analytics, and more, helping businesses innovate and stay competitive while reducing infrastructure costs.
Microsoft Azure offers a wide range of products and services designed to help businesses build, deploy, and manage applications through Microsofts global network of data centers. Azure enables businesses to innovate, scale, and reduce IT costs while benefiting from high availability, security, and compliance.
You will:
- Review issues and contact customers to understand technical issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
- Resolves or escalates multiple and varied customer issues. Documents technical work and research.
- Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
- Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
- Attends readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement
- Provides feedback to improve products to more senior engineers or technical advisors. Identifies potential defects and escalates to more senior engineers to resolve.
- Uses automated tools to deliver solutions for a wide range of issues.
- Provides feedback on how to improve automated tools.
- Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.
Our ideal candidates:
- Open to Freshers & Non-Tech backgrounds only requires fluency in English (IELTS Speaking 6.5+).
- Having a background or working experience in IT/Technical/Engineering/Networking & IT/Cybersecurity & Cloud Security/Automation is an advantage.
- Priority given to candidates with customer service experience or a strong customer-oriented mindset.
- Willingness to work in shifts and work night shifts
- 5 days work week, 2 unfixed days off (9 hours a day, consisting of 8 hours of work and 1 hour for breaks)
Why US
- Salary range: 18 - 24 million gross
- Salary at 100% during the probationary period
- Training will be offered
- Full working equipment will be provided
- 90% contribution of the gross salary to social insurance
- 12 days of annual leave, 8 days of sick leave
- 30% allowance on gross salary (If the working hours fall between 22:00 and 6:00, they can be counted toward the night shift allowance) + PVI insurance + 500,000 VND food allowance for employees working night shift
- Annual Health Checkup
Working hour: Rotation shift 7am - 4pm; 3pm - 00am; 11pm - 8am
Location : The Sun Avenue Building, No. 28 Mai Chi Tho Street, An Phu Ward, Thu Duc City
Contact : [Confidential Information]
