IT Manager

Role

Responsible for supporting and maintaining the companys overall IT systems and for providing efficient desktop support to all business users.

Responsible for resolving any IT-related faults quickly and efficiently, including a broad range of queries from how to set up an email account to system diagnostics, plus enhancing and developing the IT provision extended within the business.

Duties & Responsibilities

Duties & Responsibilities

General

Receive and follow assignments from BoD

Perform miscellaneous job-related duties as assigned by BoD;

Follow company regulations, NDA and code of business conduct;

Helpdesk Support and IT Administration

Manage all aspects of the implementation and operation of information and functional systems for the Company, including software applications, network, phone systems and end-user computers.

Oversee all IT support requests, incidents and problems; act as escalation point and manage all IT Helpdesk processes for communicating outage/emergency activities to the Company.

Provide help desk and technical services assistance to employees.

Implement, maintain, and ensure maximum uptime for IT systems.

Oversee the provisioning of the end-user services.

Ensure minimal downtime or interruption to staff productivity

Audit IT systems and assess their outcomes, present results to BoD

Identify problematic areas, IT issues and implement strategic solutions in time

Provide monthly presentation to BoD on improvements proposed/ planned and related budget, on critical issues/ problematic areas to be resolved and IT audit result

Data Monitoring & Maintenance, Backup and Security

Ensure security of information technology assets, data, network access, and backup systems.

Maintain inventory and details of IT Equipment including asset numbers and user registers

Ensure Software licencing in full compliance with requirements and instructions

Ensure integrity of databases is maintained and monitored

Ensure frequent Back-ups of management working stations and all servers

Administers user accounts

Ensure and manage user access rights are set up correctly and permanently reviewed

IT Policy Development

Develop and enhance Information Systems policies and procedural manuals to assure data accuracy, security, legal and regulatory compliance.

Develop best practices and written documentation for all server maintenance.

Team Management & IT Budget

Manage IT staff, which includes hiring, preparing Job Description, training, guidance, and discipline.

Manage annual IT budget and ensure cost effectiveness.

Manage hardware and software vendor relationships

Check and sign daily reports from IT staff

Others

Support Directory to develop management software.

Submit reports to BOD, including but not limited to all reporting responsibilities:

a) Weekly Back up report

b) Weekly IT operation report

c) Monthly IT Asset and Software License report

d) Monthly Ticketing report

Weekly reports shall be submitted latest on each Monday for the past week

Monthly reports shall be submitted latest until the 6th of the following month

Experience & Knowledge

Gender: Male

Education: Bachelors Degree in Information Systems, Business, Communications or related field.

Foreign Language: English

Experience

• Proven working experience as an IT manager or relevant experience, ideally in a helpdesk environment.
• Experience with managing data network and telecommunications systems.
• Experience with managing IT infrastructure including systems, personal computing, help desk, servers, and printers.
• Technical knowledge of Microsoft Windows on both desktop and server.

Skill

• Qualifications & Essential Skills
• Ability to diagnose and resolve problems.
• Being able to respect tight deadlines and work under pressure.
• Strong multi-tasking and prioritization skills with the ability to adapt to change

Desired Skills and Qualifications

• Preferred IT experience in engineering company.
• Desktop: Windows XP, Vista & Windows 10, Microsoft Office 2010 - 2016 for Windows
• Server: Windows 2010 - 2016 Server

Network: Routers and Firewalls; ADSL; DNS

Character: Adapt quickly to work, be responsible for the work

Others