We are, iTechwx, established in mid-2022, with over 1000 employees across 3 offices within Ho Chi Minh City and 1 office in Ha Noi City. iTechwx dedicates the One-Stop Digital Transformation Service to our customers. Renowned for delivering premium IT outsourcing services exclusively tailored for Microsoft clients for 4 products: Microsoft Dynamics 365, Microsoft Azure, Microsoft Windows Commercial, and Microsoft Office 365.
You will:
- Responsible for IT-related work in the office area construction.
- Responsible for IT maintenance (*Office is operating 24*7), including but not limited to DC, AD, Email, Network, Phone.
- Manage network, including employee ACL access control, router configuration, VLAN assignment.
- Coordinate with the supplier, handling different system troubleshooting, maintaining telephone, network, and etc.
- Secure server and client, including patch, upgrade, and anti-virus.
- Upgrade software, tools to meet customer requirements, push upgrade notification through SCCM or MDM.
- Handle emergent incidents, including client, server, network, and applications.
Our ideal candidates:
- 3 years or above experience in IT project implementation, rich experience in machine room and office area construction, including the construction and configuration of network devices and servers.
- Proficient in English (speaking, reading, writing) for daily communication with foreign clients.
- Proven experience in leading IT projects from the ground up, including end-to-end planning, implementation, and delivery.
- Strong knowledge of cross-functional project coordination, with the ability to collaborate effectively with departments such as HR, Finance, and Operations to ensure seamless project execution.
- Hands-on experience with Microsoft Environment Management (Azure and M365 Portal).
- Proficient in Windows/Linux Server; able to perform basic server configuration and maintenance.
- Knowledgeable in AD Configuration (e.g., Group Policy, User, Computer, Group Management), DHCP, DNS, VPN, etc.
- Skilled in Exchange Server configuration and management.
- Expert in internal network setup for enterprise-level companies, including Cisco network switches, routers, firewalls, IDS devices; able to troubleshoot via log analysis.
- Experienced in SCCM and MDM; able to manage devices, upgrade client systems, update virus definitions, and push customized applications.
- Capable of managing and coordinating with telecommunication suppliers for network and telephone line setup and maintenance.
- Experienced with soft phone systems; able to set up and maintain telephone systems to meet business requirements, specifically Genesys provided by the customer.
- Proficient in Windows clients (Win 10 & Win 11); able to troubleshoot common issues.
- Strong knowledge of information security and data protection; able to meet security requirements, apply strategies, and conduct vulnerability scanning.
- Experience in call center construction is preferred.
Why us
- Salary at 100% during the probationary period.
- 90% contribution of the gross salary to social insurance.
- An employee who works at night (10 PM - 6 AM) will be paid an additional amount of 30% of the normal salary +
- PVI insurance + 500,000 VND food allowance.
- 20 days leave (12 days of annual leave and 8 days of sick leave).
- Full working equipment will be provided.
- Annual Health Checkup for employees who have worked for at least 6 months from the date of signing the official labor contract.
- Activities: Birthday party, Employee engagement activities.
Working location: Opal Tower, 92 Nguyen Huu Canh St., Ward 22, Binh Thanh Dist., HCM City
Working time: Mon-Fri 9AM-6PM. Standby for emergent cases (such as emergent incident troubleshooting, system upgrade, etc.)
Contact: [Confidential Information]
