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Issue management lead engineer (EBUS EE)

  • Posted 2 months ago
  • Be among the first 10 applicants

Job Description

  • Responsible for leading triaging of vehicle software defect reports (bugs) from multiple sources (including internal and customer-facing issues) into their appropriate components or teams
  • Coordinator Issue from Suppliers and VinFast system teams, VinFast Program teams to build a roadmap for software issues resolution
  • Own, maintain, develop, and improve the defect management process.
  • Ensure that the information provided in defects is complete, up-to-date, and follows the defect management process
  • Collect the requirements on defect management tools and facilitate their development and extension by the internal and external service providers.
  • Actively monitor incoming defects and rate the severity of the defects Identify and provide metrics/statistics to measure the arrivals and resolution of defects.
  • Lead first level triage (L0) with SMEs from ESPs/Suppliers and VinFast to help identify clear software issue module owner(s)
  • Work with internal and external development team to ensure that defects have clear ownership and that the next steps are clearly defined
  • Support Program quality gates meetings for Software issues
  • Lead SMEs from ESPs/Suppliers and VinFast development teams to build a roadmap for software issues resolution
  • Develop bug trend reports on a per-component and per-release basis
  • Provide visibility into the latest ticket status and highlight items that appear to have stalled
  • Develop weekly software issues status reports and trending report
  • Identify and implement process & tool improvements to improve software issue resolution times

Requirements

  • Minimum 5 years of professional experience in Software Development/ Project management
  • Experienced with defect management and working with cross-functional teams in a firmware environment
  • Experience with software development lifecycle and methodologies, such as Agile
  • Experience with software issue and configuration management tools, such as Jira, GIT, IBM rational, etc.
  • Willingness and authority to drive problems to a solution
  • Experience with project management tools
  • Experience in working in complex organizations
  • Must have the ability to operate under intense time pressure.
  • Ability to build a strong relationship with internal customers, influencing and persuading where appropriate and resolving any conflicts
  • Ability to explain the lifecycle processes and articulate knowledge of Software issue Management to a wide audience
  • Must possess excellent verbal and written communications skills in English.
  • Education: Bachelors in an Engineering field, Masters preferred

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About Company

Job ID: 134823545

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