Responsible for leading triaging of vehicle software defect reports (bugs) from multiple sources (including internal and customer-facing issues) into their appropriate components or teams
Coordinator Issue from Suppliers and VinFast system teams, VinFast Program teams to build a roadmap for software issues resolution
Own, maintain, develop, and improve the defect management process.
Ensure that the information provided in defects is complete, up-to-date, and follows the defect management process
Collect the requirements on defect management tools and facilitate their development and extension by the internal and external service providers.
Actively monitor incoming defects and rate the severity of the defects Identify and provide metrics/statistics to measure the arrivals and resolution of defects.
Lead first level triage (L0) with SMEs from ESPs/Suppliers and VinFast to help identify clear software issue module owner(s)
Work with internal and external development team to ensure that defects have clear ownership and that the next steps are clearly defined
Support Program quality gates meetings for Software issues
Lead SMEs from ESPs/Suppliers and VinFast development teams to build a roadmap for software issues resolution
Develop bug trend reports on a per-component and per-release basis
Provide visibility into the latest ticket status and highlight items that appear to have stalled
Develop weekly software issues status reports and trending report
Identify and implement process & tool improvements to improve software issue resolution times
Requirements
Minimum 5 years of professional experience in Software Development/ Project management
Experienced with defect management and working with cross-functional teams in a firmware environment
Experience with software development lifecycle and methodologies, such as Agile
Experience with software issue and configuration management tools, such as Jira, GIT, IBM rational, etc.
Willingness and authority to drive problems to a solution
Experience with project management tools
Experience in working in complex organizations
Must have the ability to operate under intense time pressure.
Ability to build a strong relationship with internal customers, influencing and persuading where appropriate and resolving any conflicts
Ability to explain the lifecycle processes and articulate knowledge of Software issue Management to a wide audience
Must possess excellent verbal and written communications skills in English.
Education: Bachelors in an Engineering field, Masters preferred
