Job Description

Mô tả chung / Job Purpose or Summary

Provide support in designing business processes and coordinating the execution of continuous improvement programs and performance management to improve customer satisfaction, service quality, cost reduction, risk and compliance management, and employee engagement.

Trách nhiệm chính / Main Responsibilities

1. Collect and compile files of current processes and needs for process development/improvement of departments, as a basis for annual planning.

2. Develop new documents, review documents according to approved plan or requirements from assigned departments

3. Work collaboratively across all departments to define and analyze the problems in business operations for process improvement;

4. Consult Risk Management and Internal Control on risk management in operational activities when developing processes, policies, regulations... to build control points in documents.

5. Warning and proposing solutions for new risks that may arise due to changes in laws leading to changes in processes

6. Printing, submitting for approvals, and issuing approved documents; managing and updating Pharmacity's documentation (Pharmacity WIKI Library); providing documents to departments and other parties upon request.

7. Prepare training materials and conduct training SOP/ Policy/ Regulations (when requested)

8. Do alignment about the individual KPIs with the direct line manager and ensure the target achievement;

Yêu cầu / Requirements

Bachelor's degree in Economics, Finance, or a related field.
At least 2 years of experience in Business Process Management, preferably in process improvement, SOP development, or policy management.
Good command of English, both written and spoken.
Proficient in Microsoft Office (Word, Excel, and PowerPoint).
Strong analytical, problem-solving, and documentation skills.
Excellent communication and cross-functional collaboration skills, with the ability to drive change and continuous improvement.
Proactive, well-organized, flexible, and results-oriented.
Knowledge of ISO, Six Sigma, or Quality Management Systems (QMS) is an advantage.
Willingness to travel when required.

Phúc lợi / Benefits:

Attractive salary, 100% salary during probation to ensure income stability from day one.
Annual performance bonus based on company and individual KPIs.
Stable and long-term job
Full Social, Health & Unemployment Insurance as per law.
Annual premium health check-up and wellness allowance.
Holiday & Tet vouchers