Basic information:
- Working location: 27th and 28th Floor, Tower 1, Capital Place, No.29, Lieu Giai, Ngoc Ha Ward, Hanoi City
- Working time: 8:00 AM 5:00 PM, Mon Fri
- Starting Salary: 25,000,000 VND 30,000,000 VND (open to negotiate)
Key responsibilities:
- End-User Support: Troubleshoot issues related to Windows OS, Microsoft 365, mobile devices, and computer networks. Record and resolve incidents via the ticketing system.
- Remote Assistance: Provide support through phone, chat, or remote desktop tools.
- IT Equipment Management: Set up and maintain IT hardware such as desktops, laptops, printers, projectors, video conferencing systems, network devices, cabling, access control systems, and facial recognition devices.
- User Training: Deliver training and guidance to end-users on effective use of IT resources.
- IT Asset & Vendor Management: Coordinate with IT vendors; ensure IT assets and services are ready for onboarding and properly revoked during offboarding.
- Network & Server Maintenance: Maintain stable network and server operations, including internal and external software systems.
- Security Compliance: Assist in ensuring IT systems and data are secure and compliant with internal IT and information security policies.
- IT Innovation: Research, plan, and implement new IT services and solutions to improve business efficiency.
- Global Collaboration: Work closely with the headquarters (Keyence Japan) on global IT projects and initiatives.
Job Requirements:
- Good knowledge of setting up and maintaining Active Directory, Microsoft Exchange, Azure AD, Intune, and Microsoft Entra.
- Familiar with Microsoft 365 applications and Android/IOS devices.
- Experienced in managing and maintaining network devices such as routers, switches, and Wi-Fi access points.
- Understanding of VeloCloud SD-WAN and Zscaler is an advantage.
- Knowledge of firewalls, web proxies, and other security solutions is an advantage.
- Experienced in managing over 100 users and devices.
Other Requirements:
- Bachelor&aposs degree in any majors.
- English proficiency in 4 skills.
- Have at least 3 years of related working experiences.
- Candidates who have experience working at a 3rd party or at a service company is a plus.
- Be able to work independently, hardworking, with a never-give-up mindset.
Why Keyence
- 14 months salary per year.
- Performance Appraisal twice/year.
- Social Insurance based on 100% basic salary.
- Extra Premium Healthcare package.
- Company Retreat: once/year Laptop, PC, Smartphone provided by the company.
- 12 Annual leave per year and 3 Sick leave provided by the company.
---
ABOUT US
KEYENCE is a multinational Japanese company specialized in high technology products such as sensors, microscopes, laser markers and vision measurement systems. We are a global leader in automation industry responsible for delivering high-precision and innovative products to companies worldwide.
