Information Technology Help Desk

Job Description

• Receive information from users, process information and contact users to support errors related to software, services, Fsoft IT systems, ... via phone, mail, chat channel, ...
• Analyze issues, redirect unresolved issues to the next level of support
• Respond promptly to issues and service requests.
• Monitor and update customer status and information for management.
• Guide customers through the problem-solving process.
• Communicate with customers and users, ready to help when customers need support.

Job Require

• Have knowledge of IT systems.
• Problem-solving ability, ability to analyze problems and issues.
• Ability to communicate, explain, and guide users in using the software.
• Have a good service mindset.
• Have knowledge and experience of support processes.
• Good understanding of Microsoft Office (PowerBI is a plus).

Benefit

• COMPETITIVE salary. Full-time employees receive 13 months salary.
• Project-based performance bonuses. Annual salary review.
• Full social insurance coverage and an additional FPT Care health insurance package for employees.
• Working hours: Monday to Friday.
• Training in languages and soft skills.
• Participation in annual company-organized vacations, trips, and team-building activities.
• Participation in exciting events, sports clubs, arts and culture activities, etc.