About ADA
ADA is the Data and AI Experience Company. Present in 14 markets globally, we build intelligent experiences that power enterprise growth, spanning identity and authentication, personalization, commerce, and data & AI foundations; where every touchpoint earns trust, every interaction creates value, and every decision runs on real-time intelligence, so enterprises can stay ahead and deliver measurable outcomes. Our mission is to build the world's most intelligent growth platform for every client we serve. We work with over 1,500 global brands across CPG, Retail, Telco, BFSI, and Healthcare.
Job Description – Inbound Manager
The Inbound Manager is responsible for managing end-to-end inbound operations, ensuring timely and accurate stock receiving from suppliers into the warehouse network. This role plays a critical part in maintaining inventory accuracy, supporting sales readiness, and ensuring smooth coordination across Planning, Warehouse, Commercial, and Supplier teams.
Inbound Planning & Coordination
Receive Purchase Orders (PO) from Planning, submit to suppliers, and confirm delivery timelines (ETA)
Align weekly inbound plans (W+1) with Planning to support warehouse capacity and manpower readiness
Coordinate inbound scheduling with warehouses and arrange transportation where required
Inbound Execution & Monitoring
Create and manage PO records in WMS, ensuring accurate SKU and document mapping
Track inbound progress and ensure compliance with agreed lead times and SLAs
Monitor receiving status and ensure timely stock synchronization to sales channels
Coordinate with Planning, Warehouse, and Commercial teams to resolve operational issues
Reconciliation & Discrepancy Management
Perform PO reconciliation within 48 hours after inbound completion:
OR: reconcile against supplier invoice
CSM: reconcile against internal delivery note
Identify and classify discrepancies (shortage, over-receipt, damage, document mismatch)
Confirm reconciliation results via formal communication with all stakeholders (Supplier, Warehouse, Internal teams)
Follow up and execute required adjustments:
OR: invoice correction
CSM: update delivered quantities in supplier systems
Warehouse Operations & Manpower Management
Coordinate outsourced staff (e.g., porters) for unloading and sorting activities when applicable
Ensure sufficient manpower allocation to meet inbound SLAs, especially during peak periods
Supervise and allocate outsourced staff across warehouses based on workload demand
Support additional manpower planning during stock counts or high-volume periods
Onsite Receiving Control (MCL Warehouse)
Oversee inbound receiving activities at warehouse level, ensuring:
Accurate handover from suppliers
Validation of invoice and supporting documents against PO
Verification of product quantity and condition before warehouse acceptance
Ensure transparency, accuracy, and compliance in the receiving process
Reporting & Documentation
Maintain complete and accurate documentation for all inbound transactions
Ensure full traceability for audit and dispute resolution purposes
Record daily receiving results and provide timely updates to internal teams
Ensure all data is accurately updated in systems (WMS and related platforms)
Issue Management & Escalation
Proactively identify risks related to delays, discrepancies, or SLA breaches
Escalate critical issues to Planning and Commercial teams within defined timelines
Drive resolution with relevant stakeholders to minimize business impact
System & Process Support
Support onboarding of new stores into operational systems
Create and maintain SKU master data in WMS based on standardized requests from Commercial
Ensure system accuracy and proper setup for all inbound-related data
5–8+ years of experience in Supply Chain, Logistics, or Warehouse Operations
Strong experience in inbound operations, inventory management, and reconciliation processes
Hands-on experience with WMS and ERP systems
Strong coordination skills with cross-functional teams (Planning, Warehouse, Commercial, Suppliers)
High attention to detail with a strong focus on accuracy and compliance
Proven ability to manage operations under pressure and meet tight deadlines
Experience in managing outsourced manpower is a plus
Good command of English (written and spoken)
Inbound SLA compliance (on-time receiving, lead time adherence)
Inventory accuracy rate
PO reconciliation accuracy and timeliness (within 48 hours)
Discrepancy resolution turnaround time
Stock availability for sales channels
Documentation and audit compliance
Warehouse productivity and manpower efficiency
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Unfortunately, we are only able to contact shortlisted applicants. We encourage you to continuously visit our website www.adaglobal.com for regular updates on available roles
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