Human Resources Team Lead (C&B)

1. GENERAL INFORMATION

Job Title

Human Resources Team Lead (C&B)

Job Type

Full-time permanent

Job Level

Supervisor / Team Lead

Direct Report

C&B Manager / HRM – Total Rewards

Location

Hanoi

2. JOB PURPOSE

The C&B Supervisor coordinates and oversees C&B activities for both Vietnamese Staff and International Staff. The role works closely with relevant stakeholders to support accuracy and compliance across payroll, insurance, tax, labor contracts, Work Permits/Visas, while contributing to process improvements and a better C&B service experience through the ticketing system and internal communications. 3. ROLES & RESPONSIBILITIES

A. Team Management & Operational Leadership

• Lead, coach, and coordinate with team members, including workload allocation, task monitoring, and performance follow-up.
• Maintain clear C&B SOPs, monitor operational risks, and support timely actions to resolve issues.

B. Payroll, Tax & Benefits Management

• Oversee payroll, tax, insurance, final payment, and benefit processes for Vietnamese and International staff.
• Review C&B data, support salary and budget planning, and drive process improvement and compliance.

C. Mobility, Compliance & HR Administration

• Oversee labor contracts, employee administration, and HR records in line with labor law and company policies.
• Monitor key changes in Labor, PIT, Social Insurance, and International employee regulations and support related updates.
• Maintain appropriate controls to minimize payroll, tax, insurance, and employee administration risks.
• Supervise HRIS updates, employee records, leave management, and document filing.
• Coordinate with relevant authorities and support internal and external audits.

D. Ticket Management, Employee Relations & Communication

• Oversee the C&B ticketing system, monitor SLA performance, and identify recurring issues for process improvement.
• Support complex employee and Line Manager cases, and provide guidance on C&B policies and related matters.
• Coordinate with HR, Finance, Operations, Recruitment, and external vendors to resolve C&B matters.
• Prepare regular C&B reports and provide insights on service performance, compliance, and key operational issues.
• Review C&B communications, policy updates, and employee guidelines before release.

4. JOB REQUIREMENTS

• Nationality: Vietnamese national.
• Education: Bachelor's degree in Human Resources, Business Administration, Economics, Law, Finance, or related fields.
• Experience: At least 4–5 years of overall C&B experience, with at least 1–2 years in a Senior/Team Lead/Supervisor role managing payroll and C&B operations for both local and foreign expats/teachers.
• Language: Fluent in English (both written and verbal) for daily communication with foreign staff and line managers.
• Technical Skills:
• Solid understanding of Vietnamese Labor Law, PIT Law, Social Insurance Law, and regulations related to foreign labor in Vietnam (Work Permit, TRC, Visa).
• Advanced Excel skills (complex formulas, Pivot Tables, data analysis). Experience with HRIS systems and Helpdesk/Ticketing software is a plus.
• Soft Skills & Competencies:
• Strong leadership, task delegation, and team coaching skills.
• High level of accuracy, attention to detail, and data confidentiality.
• Customer-service mindset with strong problem-solving and dispute-resolution skills.