HR & Operation Manager

We are seeking a hands-on, results-driven HR & Operations Manager to lead talent acquisition, oversee HR operations, manage employee relations, and ensure effective day-to-day business operations. The role is primarily focused on Talent Acquisition, while also covering C&B oversight, operational budget management, and cross-functional coordination across multiple Business Units (BUs) within our business ecosystem. The ideal candidate is a resilient, proactive, and adaptable professional who thrives in a fast-paced startup environment, can handle demanding workloads, and is capable of building processes and systems from scratch.

KEY RESPONSIBILITIES

1. Talent Acquisition & Workforce Planning

• Lead end-to-end recruitment, including workforce planning, sourcing, screening, interviewing, offer negotiation, and onboarding.
• Partner with hiring managers on urgent, high-volume, and hard-to-fill vacancies across teams.
• Develop sourcing strategies, build talent pipelines, and continuously improve hiring quality and efficiency.
• Establish recruitment tracking systems, reporting, and processes to support rapid business expansion.

2. HR Operations & Employee Relations

• Oversee HR operations, employee lifecycle processes, policies, documentation, and compliance with Vietnamese labor law.
• Resolve employee relations issues, workplace conflicts, grievances, and disciplinary matters with discretion and sound judgment.
• Build HR frameworks, internal policies, and standard operating procedures (SOPs) from scratch.
• Supervise the existing C&B specialist; review payroll, benefits, and compensation matters and approve within delegated authority.

3. Business Operations & Financial Management

• Manage allocated operating funds, monitor cash needs, and ensure appropriate use of company resources.
• Oversee operating expenses, payment requests, budget tracking, and supporting records in coordination with Finance / Accounting.
• Approve spending within authorized limits, maintain accountability, and identify cost optimization opportunities.
• Support administrative operations, vendor coordination, and internal resource allocation.

4. Cross-BU Collaboration & Process Improvement

• Collaborate with the CEO, department heads, and Business Units across the ecosystem on workforce and operating priorities.
• Coordinate cross-functional initiatives, resolve operational bottlenecks, and improve internal execution.
• Design scalable HR and operational workflows, procedures, and controls suited to a growing startup.
• Support business expansion and other operational priorities assigned by management.

JOB REQUIREMENTS

• Bachelor's degree in Human Resources, Business Administration, Management, or a related field.
• Minimum 8 years of relevant experience, including at least 3 years in a managerial or team leadership role.
• Strong hands-on recruitment background in direct sourcing, high-volume hiring, and challenging searches.
• Solid knowledge of HR operations, employee relations, C&B oversight, and Vietnamese labor regulations.
• Experience in operational budgets, expense management, cash allocation, or financial coordination.
• Proven ability to establish HR frameworks, SOPs, and operational processes from scratch.
• Experience in Digital Marketing, Performance Marketing, Growth Hacking Agencies, startups, or fast-growing companies is highly preferred.
• Strong stakeholder management, negotiation, leadership, and problem-solving skills.
• Resilient, assertive, adaptable, and capable of multitasking under pressure with high workloads and tight deadlines.