Head of Partnership Distribution Strategic Planning & Operation (Life Insurance Company)

Job Accountabilities:

Lead strategy, planning, business performance, and operational management of the Partnership Distribution business in Life insurance company. Drive sustainable growth, revenue, and profitability through effective partner development, business and product initiatives, performance management, financial control, operational excellence, digital transformation, and people development. Ensure all activities comply with applicable laws, regulations, and company policies while supporting high-quality, customer-focused distribution.

1. Business Strategy and Planning

• Develop mid- and long-term strategies for the Partnership Distribution business, aligned with the company's strategic priorities.
• Lead the annual business planning and budgeting cycle, including quarterly and monthly reviews and revisions.
• Set business objectives, KPIs, and plans covering revenue, profitability, sales performance, sales quality, expenses, and budget requirements.
• Monitor business performance, identify gaps and opportunities, and recommend corrective actions.
• Conduct strategic analysis and market intelligence to identify growth opportunities and inform business decisions.
• Lead strategic initiatives and cross-functional projects for the Partnership Distribution business.
• Prepare and facilitate internal and external committee meetings, including materials and analyses that support management discussions and decision-making.

2. Partnership Development and Management

• Identify, assess, negotiate, and onboard strategic bank and non-bank partners.
• Lead partnership development and implementation, coordinating relevant internal and external stakeholders.
• Build and maintain effective relationships with partners, addressing business issues and supporting mutual objectives.
• Develop initiatives to strengthen existing partnerships and expand distribution channels.
• Monitor partnership performance and recommend actions to improve business outcomes and partner engagement.

3. Business and Product Development

• Develop bancassurance propositions and business initiatives that support customer needs and channel objectives.
• Design sales initiatives and optimize product offerings in coordination with relevant business functions.
• Assess the commercial impact, feasibility, and operational requirements of proposed initiatives.
• Ensure business and product initiatives comply with applicable regulations and internal policies.

4. Partnership Distribution Performance and Operations

• Develop and manage the channel budget, forecast revenue and profitability, and monitor financial performance.
• Improve performance management and operational processes to support efficient and consistent execution.
• Control expenses and incentive funds, monitor major expenditure items, and ensure spending remains within approved budgets.
• Develop business reports, KPI dashboards, and performance analyses; drive reporting automation and data quality.
• Oversee onboarding, contracting, and agency coding processes.
• Manage compensation payments for partners, insurance specialists, insurance leaders, area sales managers, and sales staff within Partnership Distribution, in coordination with relevant functions.
• Coordinate monthly, quarterly, and annual sales-related events, including incentive trips, annual awards, and workshops.
• Standardize operational procedures and strengthen compliance controls across the channel.
• Lead digital transformation initiatives for Partnership Distribution, including CRM and portal enhancements, process automation, and improved use of data and technology.

5. Compensation, Incentives, and Campaigns

• Design and recommend compensation structures, variable bonuses, incentive schemes, sales contests, and customer promotions to support business objectives.
• Ensure incentive and campaign designs balance growth and performance with sales quality, customer outcomes, compliance, and budget sustainability.
• Monitor campaign and scheme performance, evaluate effectiveness using data, and recommend improvements.
• Manage the overall budget for key Partnership Distribution activities and track major expense items against approved limits.
• Promote a high-performance culture through clear performance expectations, effective recognition, and well-governed incentive programs.

6. People and Stakeholder Leadership

• Lead, develop, and engage the team to build the capabilities required to deliver business and operational objectives.
• Set clear responsibilities and performance expectations and support continuous improvement and succession development.
• Collaborate with Partnership Account Heads, Finance, Legal & Compliance, Operations, Product, IT and other relevant functions to deliver channel priorities.

Represent Partnership Distribution in internal and external discussions, committees, and projects as required.

Job Requirements:

• Bachelor's degree; Significant experience in partnership distribution, bancassurance, sales planning, business performance, distribution operations, or a related financial-services function or insurance.
• Demonstrated experience in business planning, budgeting, performance management, partnership development, and operational leadership.
• Experience designing or managing compensation, incentive, contest, or sales-promotion programs is strongly preferred.
• Strong understanding of insurance distribution, sales quality, customer protection, and relevant regulatory and compliance requirements.
• Strategic thinking and commercial acumen
• Data-driven decision-making and reporting
• Operational discipline and process improvement
• Good Leadership, stakeholder management, and communication
• Mature and calm in VUCA situation
• Strong leadership and team management & development skills.
• Good collaboration & build relationships with business partners & senior stakeholders.
• Excellent communication & writing skills both in Vietnamese and English