Why Join Us
BE GROUP is one of Southeast Asias fastest-growing homegrown superapps delivering essential services across ride-hailing, food delivery, mapping, and digital payments. We operate millions of transactions daily and are on a mission to reshape how Vietnamese people engage with technology in everyday life.
As Head of Operations, youll play a pivotal role in driving strategic execution, operational excellence, and scalable growth across our entire ecosystem. This is a rare opportunity to lead high-impact initiatives at the heart of a fast-moving tech organization.
What Youll Do
As Head of Operations, you will:
- Lead company-wide operations: Oversee end-to-end operational activities across all verticals, including ride-hailing, delivery, and fintech.
- Execute strategy into action: Translate company vision into actionable goals, ensuring key KPIs are set, tracked, and delivered.
- Build and grow high-performing teams: Foster a high-trust, high-output culture that scales with growth.
- Optimize financial performance: Own the operational budget and deliver against financial and performance targets.
- Drive business growth: Collaborate closely with the CEO on market expansion, strategic partnerships, and new initiatives.
- Serve as a strategic bridge: Align cross-functional teams and ensure seamless coordination across senior leadership, business units, and the Board of Directors.
Example Challenges Youll Tackle
- How can we streamline operations to support millions of rides and orders daily
- What framework should we design to ensure operational excellence across multiple business lines
- How do we scale our footprint to new cities while maintaining service quality and efficiency
- How do we maintain a customer-first mindset while hitting aggressive growth goals
- What systems and metrics ensure we stay ahead of risks, compliance, and service-level expectations
What You Bring
- Strong academic background: Bachelors degree in business, Engineering, Economics, or related fields. MBA preferred.
- Executive experience: 7+ years in senior operational leadership roles, preferably in O2O, logistics, ride-hailing, or high-growth tech environments.
- Strategic mindset with operational acumen: Proven ability to translate strategy into action and lead teams through transformation and growth.
- Financial fluency: Deep understanding of budget management, P&L, performance metrics, and investment planning.
- Outstanding leadership and communication: Ability to inspire, influence, and align diverse teams and senior stakeholders.
- Problem-solving agility: Capable of navigating ambiguity, resolving conflicts, and making decisive calls in high-stakes scenarios.
Bonus Points
- Experience in two-sided marketplace platforms (e.g., ride-hailing, food delivery, e-commerce).
- Track record of scaling operations to new geographies or market segments.
- Exposure to international business environments or regional expansions.
- Familiarity with service quality metrics (e.g., SLA, AHT, NPS).
- Experience in organization design or operational restructuring at scale.
What We Offer
- The opportunity to shape the future of Vietnams tech landscape at scale.
- High-impact leadership role in a mission-driven, fast-paced organization.
- Competitive salary, stock options, and executive-level benefits.
- A dynamic and empowering work environment with top-tier leadership and talent.
