Head of Agency Growth and Transformation

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.

So if you believe in inspiring a better future, read on.

About the Role

Report to: Director, Agency Planning and Strategic Initiatives
Location: Ho Chi Minh
Function: Agency Distribution | Department: Agency Planning and Strategic Initiatives
Type: Managerial

THE OPPORTUNITY:
We are looking for a Head of Agency Strategy and Transformation who is responsible for leading the Strategy and Transformation team in executing the strategy of the organization, driving cross-functional initiatives, and ensuring the delivery of company projects that enhance customer value, operational efficiency, and distribution performance.

ROLES AND RESPONSIBILITIES:

Strategic Initiatives & Framework

• Define and implement execution plan to drive strategic initiatives and transformation
• Develop frameworks & governance structure that guide priorities and long-term business objectives

Project Management

• Oversee the overall planning, execution, and delivery of cross-functional projects
• Collaborate with relevant stakeholders to ensure timelines and quality standards are met.

Customer Focus

• Lead customer insights, segmentation, and needs-based targeting to enhance value propositions
• Coordinate with relevant functions to define tailor-made propositions for different profiles including existing and prospective customers

Distribution Experience

• Identify pain points throughout the sale process including product, operations and customer service and drive curative actions and improvement plan
• Lead development of digital tools, automated workflows, and technology solutions that improve sales processes and customer engagement
• Identify opportunities to streamline operations and enhance productivity through digital innovation

Market Insights

• Oversee the collection, analysis, and dissemination of market intelligence, competitive insights, and industry trends.
• Identify emerging trends, risks, and opportunities to inform strategic decision-making.

JOB REQUIREMENTS:

• Experience: 8+ years of experience with exposures in sales & distribution, customer experience, project management and strategy (experience in agency is a plus).
• Demonstrated ability to lead cross-functional teams and manage stakeholders
• Excellent communication and change management skills
• Project management skills with attention to details
• Creative and open mindset with proactive attitude.