Head, Finance Shared Services Centre (SSC)

Responsibilities:

Lead the establishment of the SSC

• Partner CFO and Project team in establishing the Finance SSC.
• Support transition planning and operational readiness activities.
• Implement operating procedures, service standards and governance frameworks.
• Build a customer-focused SSC culture.
• Ensure a smooth transition of finance activities into the SSC environment.
• Support organisation-wide adoption of new ways of working.
  
  

Manage SSC Operations

• Lead day-to-day SSC operations across:
• Accounts Payable
• Accounts Receivable
• General Ledger
• Treasury
• Ensure service delivery meets agreed turnaround times and quality standards.
• Monitor and report operational performance.
• Resolve service issues and operational escalations.
• Promote consistency and standardisation across finance processes.
  
  

Stakeholder Management

• Act as the key liaison between the SSC and Clients.
• Build trusted relationships with Senior Finance Managers and General Managers.
• Conduct regular service review meetings with stakeholders.
• Drive service excellence and stakeholder satisfaction.
• Manage operational and service-related escalation effectively.
  
  

People Leadership

• Recruit, lead and develop the SSC team.
• Foster a culture of accountability, teamwork and continuous improvement.
• Develop team capabilities and succession pipelines.
• Coach and mentor managers and team leads.
• Drive employee engagement and retention initiatives.
  
  

Governance and Risk Management

• Ensure compliance with our Clients Financial Rules (TCFR), internal policies and governance requirements.
• Oversee quality control and review processes across SSC operations.
• Support internal and external audit requirements.
• Monitor operational risks and implement mitigation measures.
• Maintain strong internal controls within SSC processes.
  
  

Continuous Improvement

• Drive process standardisation across our clients and SSC operations.
• Monitor service performance and identify improvement opportunities.
• Partner the Process & Technology team to support automation and system enhancements.
• Promote a culture of continuous improvement and operational excellence.
• Track and report productivity and efficiency improvements.
  
  

Requirements:

Qualifications

• Degree in Accountancy/Finance/Business Administration or equivalent.
• Professional qualification (CA Singapore, CPA, ACCA) or equivalent.
  
  

Experience

• At least 13 years relevant finance experience, with at least 8 years in a leadership role managing finance operations or shared services teams.
• Experience in finance operations, financial control, shared services or business process management.
• Exposure to finance transformation, process improvement or SSC implementation projects would be advantageous.
  
  

Specific Skills/Knowledge

• Strong manager of people and outcomes combined with a willingness (when required) to get involved in the detail and more closely manage people, processes or projects.
• Has successfully managed finance operations teams.
• Understands service delivery and stakeholder management.
• Is comfortable building teams and new operating models.
• Enjoys working in a transformation environment.
• Can balance operational delivery with continuous improvement.
• Is hands-on and willing to solve problems alongside the team.
• Demonstrable and strong presentation and communication skills.
  
  

Competencies

• Leadership.
• Operations.
• Stakeholder management.
• Change management.
• Innovation and growth mindset.
• Process optimisation.
  
  

About Us:

EM Services Pte Ltd is a leading township and estate management company in Singapore with more than 35 years of experience in managing residential, commercial and public-use properties. Established in 1988, the company works closely with public agencies and community stakeholders to deliver reliable, sustainable and people-centred estate management services.

At EM Services, we deliver integrated facilities management and maintenance solutions that keep buildings, infrastructure and communities operating safely and efficiently. Our people are at the heart of everything we do, ensuring reliable service and operational excellence every day.