First level of IT service support and act as a single point of contact for IT Incident & Request.
Make sure that tickets are assigned to right support team with righ priority and monitor to make sure tickets close as per Service Level Agreement (SLA).
Communicate News, Policy, Guideline and IT update to end-users.
Manage user account for employees (create, delete, edit).
Provide daily/ weekly/ monthly report related to Incident/ Request Management and User Management.
Work with ticket system, especially ServiceNow.
JOB REQUIREMENT
Bachelor degree in computer or related field.
1+ YOE with similar positions, prefer experienced in CCNA and working at factory.
Basic English communication.
Understand basic concept of ITIL especially incident management process.
Basic knowledge of Hardware and Common Software, Microsoft Windows, Microsoft Office 365, knowledge of printer, PC, Laptop.
