Telecommunications - HIR
Work Location Ho Chi Minh (Ho Tram Commune)
Job Level Experienced (Non - Manager)
Job Type Permanent
Qualification College
Experiences 1 - 2 Years
Salary Negotiable
Industry Front Office
Deadline to Apply 15/10/2025
Contact Person Recruitment
Apply Now Not ready to apply
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Job Benefit
- Insurance
- Employee Shuttle Service
- Uniform
- Health checkup
- Training & Development
- Annual Leave
Job Description
- Provide excellent guest service in handling high call volume while being proficient in the computerized system.
- Accurately take messages for internal and external guests when needed and ensure they get communicated accurately to the right party.
- Receive and administer wake up calls in a warm and timely manner.
- Maintain education on all property facilities, events, staff updates, and hours of operation and be prepared to answer questions regarding these matters.
- Be well versed on city attractions and able to give directions.
- Be fluent with a detailed level of knowledge about Ho Tram Strip property product and services and act as an ambassador to the hotel when presenting these to potential and return guests.
- Accurate, professional, prompt, friendly and courteous on all guest calls.
- Educated and trained on emergency procedures executing them calmly and efficiently.
- Handle customer complaints with diplomatic and patient professionalism ensuring their satisfaction and escalating their concerns when you cannot resolve the issue directly.
Job Requirement
- One year working experience is preferred.
- Vocational School Certificate is preferred.
- Microsoft Office knowledge is preferred.
- Must present a well-groomed appearance.
- Ability to communicate fluently in the primary language of the workplace both verbally and nonverbally.Fluent in English is encouraged.
- Exceptional and professional communication skills, both oral and written.
Organized, can multi-task, good problem solving skills and detail-oriented.
Job tags: Grand Service Agent
