Global Operations Lead (Factory Experience Required)

Location: Duong Lang, Hanoi

Salary: Up to 45M Gross

Working Hour: Monday - Friday

Overview

The Global Operations Lead for Exclusive Brands owns the product fulfillment process starting with production planning and going thru to placement in North American retail channels. The position demands self-leadership, critical thought mindset, and exceptional cross-functional communication skills to optimize production and fulfillment strategies, with the end goal being optimized inventory position across all nodes of our supply chain.

Role Description

Operational Leadership (50%)

• Analyze sales demand trends, receipt plans, and/or production plans and advise adjustments to plan as needed and in some categories directly own the enterprise forecasting process (Ops Model Program – Direct ownership of AIP / RDF)
• Own or support aspects of purchase order and sales order management from component and labor planning through finished goods delivery, this includes owning processes in multiple ERP's including Retek (Oracle) and SAP.
• Identify risk to production and receipt planning and escalate as needed to partners, vendors, and through our business review processes (WBR, MBR, QBR, Version, etc.)
• Leverage data and analytics tools in all aspects of operational decisions making (Power BI, Enterprise Data Science, vendor insights, industry sources, etc.)
• Lead Operations Planning and LRP / Strategy Meetings (internally and/or externally)
• Proactively engage in developing strategies to address any overstock, end-of-life and product transition opportunities (to include all transition management aspects of component supply at origin as well as finished goods in channel)
• Responsible for creating resolutions to operational exceptions and issues in assigned product categories

Communication (40%)

• Communicate effectively across multiple functional areas including Category Development, Enterprise Supply Chain, Category Management, Finance, Global Process & Analytics, as well as external vendors
• Responsible for rapid identification and communicating key procurement exceptions (forecast changes, P.O. expediting needs, component and production risks, etc).
• Lead and represent Exclusive Brands in sales and operational planning meetings both internal and external
• Identify training needs, develop content, and execute training / coaching opportunities for crossfunctional teams (internal and external) on how to most effectively manage ExB products

Qualifications

• +4 YOE Production Planning, Supply Chain, Demand Planning, Forecasting
• Solid factory management knowledge and experience like production/material planning and control, forecast analysis
• Independently problem solving like root cause analysis, deal with conflicts and collaboration with cross function teams.
• Microsoft Office Suite – Excel, PowerPoint, Outlook
• SAP user experience, Sales Order and Purchase Order Mgmt focused
• Prefer Retek or Oracle experience, any of the Retail, Inventory or PO modules
• English speaking and writing skills required, as well as in-region primary language (ex: Mandarin for China, Vietnamese for Vietnam or Thai for Thailand) for positions based outside North America
• APICS CSCM and / or CPIM considered beneficial