General Manager

Position: General Manager – Luxury Cruise (Pre-opening Project)

Location: Quang Ninh

Employment: Full-time

Salary: Negotiable based on experience

• Pre-opening Management: Oversee all launch preparations, including organizational structure, operational planning, budgeting, and departmental setup.
• Operations & Service Excellence: Manage daily cruise operations, establish service procedures, and ensure consistent service quality across all functions.
• Guest Experience: Develop personalized guest services, handle feedback and special requests, and maintain high hospitality standards.
• Procurement & Asset Management: Supervise purchasing, supplier negotiations, inventory control, vessel handover, and facility readiness.
• People Management: Lead recruitment, onboarding, staff training, performance management, and team development.
• Financial Management: Control operating expenses, budgets, profitability, forecasting, and business performance reporting.
• Safety & Compliance: Ensure compliance with maritime regulations, licensing requirements, safety procedures, and environmental standards.
• Maintenance & Quality Control: Monitor vessel conditions, facilities, preventive maintenance, and operational standards.
• Stakeholder Management: Maintain effective relationships with suppliers, port agents, business partners, local authorities, and other external stakeholders.

• Minimum 5 years of experience in a General Manager, Hotel Manager, or Executive Assistant Manager position.
• Background in five-star hotels, luxury resorts, premium cruise operations, or high-end hospitality.
• Mandatory pre-opening experience, with proven involvement in establishing and launching at least one hotel, resort, or cruise vessel.
• Strong expertise in F&B operations, SOP development, procurement, inventory control, budgeting, and service quality management.
• Fluent English with excellent communication and stakeholder management skills.
• Strong leadership, problem-solving, and decision-making abilities.
• Customer-oriented, hands-on, and capable of maintaining high service standards under pressure.
• Willingness to work onboard the cruise is highly preferred.
• Open to both Vietnamese and international candidates.

• Attractive remuneration package, depending on experience and qualifications.
• Opportunity to lead the launch of an exclusive luxury cruise project.
• Full ownership of operational management and the opportunity to shape the overall guest experience and service culture.