We are hiring a GA4 Technical Consultant to join our Vietnam team as a regional specialist for enterprise clients under GA4 license and man-day support engagements. This role will take ownership of all technical support, troubleshooting, tagging strategies, and advisory tasks.
Job Description:
Key Responsibilities
Technical Support & SLA Management
- Serve as first-line support for technical troubleshooting across GA4, GTM, and Firebase implementations.
- Resolve client tickets based on SLA tiers, escalating only when required.
- Prepare clear root cause analyses and documentation for each support case.
GA4 Implementation & Audit
- Review, implement, and maintain GA4 tagging via GTM or Firebase.
- Conduct tagging audits, event tracking validation, and data integrity checks.
- Enable event quota alerts and manage tagging governance.
Data Strategy & Reporting
- Design and deliver tagging strategy plans to support end-to-end funnel measurement.
- Perform data reconciliation across GA4, CRM, and backend systems.
- Generate actionable insights and custom GA4 reports for business teams.
Configuration & Enablement Tasks
- Set up mobile measurement platforms (MMPs) like AppsFlyer/Firebase for deep linking and remarketing.
- Implement rule-based segments, data enrichment, and custom audience configuration.
- Integrate GA4 with CRM platforms (e.g., 1P data into GA4-360), BigQuery, and GCP.
Advisory & Client Consulting
- Consult on website/app personalization and customer journey tracking design.
- Support business requirements for segments, clustering, and technology mapping.
- Act as a technical advisor on GA4 architecture, audience enablement via GMP, and strategic best practices.
BI, Dashboards, & Quarterly Reviews
- Collaborate on Looker Studio (formerly Data Studio) dashboard setup for GA4.
- Support Quarterly Audits for existing GA4 implementations (scope, config, tracking quality).
Key Requirements
Technical Skills:
- 4+ years experience with GA4, GTM, and Firebase (web & mobile)
- Solid understanding of event-based data models and conversion funnel tracking
- Experience with Tagging Plan creation, event setup, and debugging workflows
- Working knowledge of BigQuery, Looker Studio, and GCP architecture is preferred
- Familiar with server-side GTM, CRM-to-GA4 integration, and audience segmentation
Analytical & Advisory Experience:
- Able to translate marketing and business KPIs into analytics tracking
- Familiar with data reconciliation and validating metrics across GA4 & backend APIs
- Experience working with rule-based segments, user-level analysis, and mobile tracking challenges
Communication & Collaboration:
- Fluent in Vietnamese (for client-facing interaction) and proficient in English
- Strong technical documentation and troubleshooting write-up skills
- Comfortable coordinating across local PM/account teams and regional tech teams
Nice to Have:
- GA4 Certification / GAIQ
- Experience with MMPs (AppsFlyer, Adjust)
- Familiarity with Cloudflare, bot filtering strategies, and advanced web debugging tools
- Exposure to Agile ticketing and support workflows (Wrike, JIRA, etc)
Location:
Ho Chi Minh City
Brand:
Time Type:
Full time
Contract Type:
Fixed Term Contract (Fixed Term)
