Front Office Manager

Brief

Lead and oversee Front Office operations, ensuring exceptional guest experiences, service excellence, operational efficiency, and revenue growth in line with the hotel's standards.

Responsibilities

• Manage daily Front Office operations and ensure seamless guest arrival, stay, and departure experiences.
• Maintain high guest satisfaction through consistent service quality and effective complaint resolution.
• Monitor departmental revenue, expenses, room occupancy, and maximize revenue opportunities.
• Ensure compliance with hotel policies, brand standards, and operational procedures.
• Lead, train, coach, and evaluate Front Office team members to enhance performance and service excellence.
• Coordinate closely with Housekeeping, Sales & Marketing, Accounting, Engineering, and F&B departments.
• Analyze operational results, prepare reports, and propose solutions to improve efficiency and profitability.
• Oversee staffing, scheduling, manpower planning, and departmental training programs.
  
  

Requirements

• Minimum 3 years of experience in a Front Office Manager role within the hospitality industry.
• Strong leadership, team management, and problem-solving skills.
• Solid understanding of Front Office operations, guest service standards, and hotel systems.
• Ability to work independently in a fast-paced, multitasking environment.
• Excellent communication and interpersonal skills.
• Fluent in English (spoken and written).
• International hotel experience is an advantage.
  
  

Compensation And Benefits

• Attractive and competitive salary based on performance.
• Monthly service charge allowance.
• 13th-month salary bonus and annual salary review.
• Full participation in Social Insurance, Health Insurance, and Unemployment Insurance based on actual salary.
• Meal allowance during shifts and free uniform provided.
• Dynamic, professional, and friendly working environment.
• Career development opportunities and skill enhancement training.
  
  

Branch: Villa Song

Location: Vietnam, Ho Chi Minh City

Address: 197/2 Nguyen Van Huong Street, An Khanh Ward,

Ho Chi Minh City, Vietnam

Share

Apply now