Front Office Attendant
Front Office Attendant
Movenpick Hotel1-3 Years
- Posted 14 hours ago
- Be among the first 10 applicants
Job Description
Job Description
- Assist guests with check in and checkout, as well as other cashiering duties
- Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest's name at every opportunity
- Registers and rooms all arrivals according to established procedures
- Maintains intimate knowledge of departmental standards and procedures
- Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
- Maintains cashier float and ensures accurate daily report of all money received
- Keeps abreast of all modifications to accounting policies and procedures
- Knowledgeable of all special promotion procedures, for programs.
- Attends to guest's complaints, inquiries and requests, referee problems to superior.
- Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service
- Performs the audit balances and prepares all works for audit in an orderly fashion
- When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival
- Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems
- Maintains exemplary deportment standards of behavior and appearance and attitude.
- Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state at all times
- Diploma in Tourism / Hospitality Management
- Minimum 1 years of relevant experience in a similar capacity
- Excellent reading, writing and oral proficiency in English language
- Ability to speak other languages and basic understanding of local languages will be an advantage
More Info
Key Skills
accounting policies and procedures
cashiering duties
About Company