Field Engineer

Company Overview:

AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you're a passionate IT professional with hands-on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services.

Position Overview:

Position: Field Engineer

Location:Vietnam

Position type: Full-Time

Key Responsibilities:

1. Role Summary / Job Purpose

Provide advanced on-site and remote IT support for desktops, laptops, servers, storage, networking equipment, and Cisco routers. Responsible for troubleshooting, maintenance, hardware replacement, infrastructure deployments, rack-and-stack activities, and system upgrades to ensure optimal performance and minimal downtime. Also supports technical guidance and mentoring of junior engineers.

2. Key Responsibilities

End-User & Desktop Support

• Provide advanced technical support for desktops, laptops, peripherals, and end-user devices.
• Diagnose, troubleshoot, and resolve complex hardware and software issues.
• Perform operating system installations, upgrades, and software configurations.
• Execute hardware replacements and upgrades, including RAM, storage drives, motherboards, and related components.

Server Administration & Maintenance

• Perform preventive maintenance and upgrades on enterprise server environments.
• Replace and configure critical server components such as HDDs, PSUs, DIMMs, and cache modules.
• Monitor server performance and implement corrective actions to ensure maximum uptime.
• Troubleshoot server hardware and software issues to minimize operational disruptions.

Storage & Backup Management

• Support and maintain SAN and NAS storage infrastructures.
• Conduct capacity planning, optimization, and performance tuning activities.
• Replace defective storage components and validate system functionality after maintenance.
• Ensure storage systems meet performance and availability requirements.

Network Infrastructure Support

• Configure, monitor, and troubleshoot network devices including switches, routers, and wireless access points.
• Maintain network connectivity, availability, and security across supported environments.
• Implement and support firewall policies, VLAN configurations, and network security standards.

Cisco Network Support

• Configure, maintain, and troubleshoot Cisco routing and switching infrastructure.
• Diagnose routing, connectivity, and performance-related issues.
• Perform firmware upgrades, security patching, and configuration backup management.

Rack & Stack Operations

• Lead server and network equipment installation, cabling, and rack deployments.
• Ensure proper cable management, labeling, and adherence to industry standards.
• Conduct site surveys, physical inspections, and infrastructure audits.

Documentation & Reporting

• Maintain accurate documentation of hardware configurations, change records, and technical procedures.
• Prepare incident reports, service activity reports, and resolution documentation.
• Manage and update asset inventory records in coordination with IT Asset Management teams.

Mentoring & Customer Support

• Provide guidance and technical support to junior engineers and field technicians.
• Deliver user training and technical assistance when required.
• Communicate effectively with customers, stakeholders, and internal teams to ensure service excellence and customer satisfaction.

Incident & Escalation Management

• Act as the final escalation point for unresolved field support issues.
• Participate in on-call support rotations and respond to critical incidents.
• Conduct post-incident reviews and recommend process improvements to enhance service delivery.

3. Required Skills

• 3+ years of experience in IT Field Support, including senior-level technical roles.
• Strong expertise in troubleshooting complex IT infrastructure issues.
• Hands-on experience with server, network, and storage technologies, particularly Cisco and Dell/HP environments.
• Excellent communication, analytical, and problem-solving skills.
• Ability to work independently, manage multiple priorities, and lead technical activities.
• Physically capable of working in data center environments and handling IT equipment.
• Valid driving license and willingness to travel to client sites as required.

4. Tools / Systems / Technical Knowledge

• ServiceNow / Jira
• Windows 10/11 & Windows Server
• Dell / HPE Servers & Hardware
• Cisco Routers & Switches
• VMware vSphere / ESXi
• SAN / NAS & RAID
• TCP/IP, VLAN, DHCP & DNS
• PuTTY / Wireshark
• Rack & Stack / Data Centre Support
• Hardware Troubleshooting & Break/Fix
• IT Infrastructure Monitoring & Troubleshooting

5. Decision-Making Authority

Independent resolution of L2/L3 incidents and on-site technical decisions

6. Problem-Solving Complexity

Complex technical troubleshooting with minimal supervision

7. Stakeholder Management / Influence

Client-facing role involving end users, customers, and internal IT teams

8. Education & Certification Requirements

• Bachelor's degree/Diploma in IT, Computer Science, or related field.
• 3+ years of experience in IT Field Support / Infrastructure Support.
• CompTIA A+, Network+, or equivalent certifications preferred.
• Cisco CCNA/CCNP certification preferred.
• Microsoft, VMware, or relevant infrastructure certifications are an advantage.

9. Experience Requirements

3+ years in IT Field Support with server, network, and storage exposure

Why AVASO Technology

• Join a dynamic and innovative team with a global presence.
• Opportunities for career growth and continuous learning.
• Competitive salary and benefits package.
• Work with cutting-edge technologies to shape the future of IT solutions.

AVASO Technology Solutions Equal Employment Opportunity (EEO) Statement

AVASO Technology Solutions (referred as Avaso) do not discriminate against any employee or applicant for employment on the basis of race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law, and to provide equal employment opportunity. Avaso is committed to providing a work environment that is free from discrimination and harassment, and we expect all employees to conduct themselves in a manner that reflects this commitment in all employment endeavors. All employment decisions are based on qualifications, merit, and business need.

How to Apply:

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