R
Executive, VIP Reservations (Call Centre)
R
Executive, VIP Reservations (Call Centre)
resorts world at sentosa pte. ltd.- Posted 12 days ago
- Be among the first 10 applicants
Job Description
Responsibilities
- Deliver excellent service and maximize guests experience by understanding and meeting their expectations
- Handle and process calls and emails from guests, and ensure that bookings and requests are processed accurately, timely, and efficiently to exceed service standards
- Coordinate with internal departments to satisfy guests enquiries and requests on the arrangements of products and services for RWS members and guests
- Handle and resolve guests feedback in a professional manner
Requirement
- Meet the relevant Regulatory Authority's statutory requirement of minimum 21 years of age.
- Diploma with proficiency in Microsoft Office applications
- Relevant customer service experience in call centre or hotel environment. Prior experience in Opera system is an advantage.
- Willing to work rotating shifts, including weekends and public holidays
More Info
Key Skills
Opera system
About Company
Skills:
Opera system, Microsoft Office Applications
Skills:
Microsoft Office, Excel, Food Safety, Word, Gmp, Haccp, quality control practices
Skills:
Microsoft Office, IT
Skills:
DHL Air Waybills (AWB), Microsoft Office, Basic Computer Literacy, Shipment Preparation, Packing, Order Fulfilment, Inventory Operations, Shipping Documentation, Quality Control
Skills:
Microsoft Office, Microsoft Excel, Negotiation, Project Administration, Managing Events, Events Industry, Multitasking, Customer Satisfaction, Great communications skills, Project Coordination, Team Player, Account Management, Strong Attention To Detail, Business Development, Interpersonal Skills